Volunteer Coordinator jobs in Nebraska

Overtime Status: Exempt

Department: Program            

Location: Omaha, NE

Reports To: Marketing & Outreach Manager          

Number of People Supervised: 1

Salary Range: $43,000 - $47,500

POSITION PURPOSE

The Recruitment Coordinator will primarily be responsible for increasing the number of children in our service area who have a Big Brother, Big Sister, or Big Couple in their lives through the recruitment of volunteer mentors and outreach to youth and families. Expand community awareness and involvement of and with the agency through networking, public speaking, and hosting recruitment events and campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for creating and generating new contacts for a variety of departments: development,
• volunteer/child recruitment, marketing, program, etc., to assist with driving and attaining departmental and agency goals.
• Represent, promote, and be able to speak about the organization at a variety of events throughout our service area to obtain new leads and contacts.
• Provide exceptional customer service to all internal and external customers.
• Network and build rapport and positive relationships with all external and internal customers and partners to recruit and retain contacts and grow partnership opportunities including local businesses, association memberships, corporate partner and agency events, chambers of commerce, diversity-focused affinity groups, etc.
• Cultivate relationships and provide a menu of options to prospective contacts about the variety of ways they can support BBBSM including becoming a Big, corporate sponsor, donor, special events participant, hosting a match activity, volunteering at an event, becoming a community partner, etc.
• Organize and conduct Information Sessions, presentations, and recruitment events, as needed.
• Maintain a positive image of the brand at all times and understand brand guidelines.
• Engage existing Bigs and potential future Bigs through the agency’s social media accounts.
• Network throughout the communities in the agency’s service area/Omaha metro.
• Annually increase the number of interested and enrolled potential volunteers, families and youth.
• Develop and implement volunteer recruitment and youth outreach plan through an increasing number of regular face-to-face activities in the community, corporate, collegiate, and civic environments. Includes engaging existing volunteers and parents in volunteer recruitment and youth outreach efforts.
• Cultivate long-term sustaining relationships with mentor and youth-rich organizations, collaborators and other third parties through effective stewardship and communication.
• Regularly analyze and utilize the agency’s geographic scorecard and demographic model to adjust efforts and focus to appropriately balance volunteer recruitment and youth outreach needs by geography and by the current ratio of children participating in each program.
• Provide content to the Marketing Team in a timely manner for the promotion of recruitment events and campaigns.
• Track and evaluate the results of recruitment and outreach efforts. Provide weekly, monthly, and quarterly progress reports for both volunteer recruitment and youth outreach efforts and forecast returns on upcoming campaigns/efforts.
• Participate in trainings and/or continuing education on relevant material for professional development.
• Support, and collaborate with, other departments, including fundraising and marketing, along with the agency’s DEI efforts, to accomplish organization goals.
• Other duties as assigned by supervisor or CEO.

EDUCATION & RELATED WORK EXPERIENCE

Education Level: Minimum Bachelor's degree in public relations, communications, social work or related field preferred.

Related Work Experience: Experience in the nonprofit sector, public relations, marketing, sales, communications, customer service and/or volunteer recruitment a plus. Must be comfortable speaking in public, networking and developing business relationships. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

SKILLS AND KNOWLEDGE

Required

• Ability to adapt to diverse situations and cultures.                           
• Ability to collect meaningful data and draw solid conclusions.                 
• Ability to effectively communicate with diverse age and cultural groups.                        
• Excellent oral and written communication skills, including public
• speaking/making presentations.                   
• Ability to effectively communicate the mission of Big Brothers Big Sisters.               
• Ability to work independently and manage time effectively.                            
• Ability to adapt to flexible work hours.                      
• Comfortable taking the lead and asserting oneself.                          
• Ability to collaborate effectively with other agency staff.               
• Skill in creating and maintaining effective business relationships.               
• Organizational skills and attention to detail.                        
• Proficiency in Microsoft Office.                      
• Proficiency in using and managing databases.                    

Preferred

• Knowledge of techniques for acquiring volunteers.                          
• Knowledge of business environment in service area.                      

TRAVEL REQUIREMENTS 25%

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Routine office environment; travel to communities and neighborhoods in the service area is required. Flexible work hours to meet customer and agency needs, including occasional evenings and weekends.

CORE COMPETENCIES & HIGH PERFORMANCE INDICATORS

Customer Focus: Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results.

Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

Creativity & Innovation: Able to generate creative ideas to solve problems and improve work methods; apply novel approaches to situations; independently apply professional expertise in ways that are unique or innovative; collaborate with team members to brainstorm creative approaches; rethink situations to create new opportunities or overcome obstacles.

Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.

Influencing: Able to persuade and enlist others’ support in accomplishing objectives; effectively “sell” own ideas/work to others; use data or logic to influence others; develop effective working relationships with others who can help promote acceptance of own ideas; use different influence approaches as appropriate.

Continuous Improvement & Gets Results: Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.

Decisiveness & Judgment: Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.

Open Communication: Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Relationship Building: Able to deal effectively with people in order to get work accomplished; adjust own interpersonal approach to fit the style/needs of others; recognize the impact of one’s behavior on others; utilize technical and business contacts to meet job responsibilities; network to reach specific influential people.

Values Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about own behavior that might be perceived as biased.

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

Equal Employment Opportunity

BBBSM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender identity, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. 

Job Responsibilities

The statements above reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSM may change the specific job duties with or without prior notice based on the needs of the organization.