Trust Team Manager jobs in Tennessee

Job summary

Applicants are invited to apply for the post of Band 5 Admin Team Leader / Team Administrator within the Specialist Community Forensic Team, West London Forensic Service.

We are looking for applicants who are committed to working collaboratively with the team for individuals and providers to find positive and safe ways of working with people who use these services.

The successful applicant will be part of a team that will help to improve the lives of forensic mental health service users in the community.

They would have managerial responsibility for a number of Band 4 staff as well as providing a comprehensive administrative and secretarial service within WLFS.

They will be involved in providing admin and secretarial support to an MDT team within a specific hub.

The post holder would be based in the grounds of St Bernards.

The ideal applicant will be educated to GCSE level (grade C or above) have RSU, NVQ Level 3 or degree / diploma in Management / and / or / Administration or equivalent experience.

Some managerial / supervisory experience is essential however, additional training opportunities will be offered in order to support your professional and personal development.

For further information, an informal chat or to arrange a visit, please contact :

Sukhy Dhillon - Deputy Head of Admin on 020 8354 8693

Main duties of the job

The Admin Team Leader / Team Administrator is a dual role which provides senior management support to the Specialist Community Forensic Service as well as providing a comprehensive administrative and secretarial service to one of the hubs.

The Admin Team Leaders are responsible for assisting the Head of Administration and the Deputy Head of Administration to ensure that a comprehensive day-to-day support service is provided within West London Forensic Service (WLFS).

This includes the management of team administrators / secretarial staff and responsibility for assisting in the provision of a high standard of physical environment on wards and non-clinical space within the service.

The Admin Team Leaders work with their management colleagues in overseeing the support framework within all key areas across the West London Forensic Service to ensure that all managers, consultant staff, 19 wards and departments are maintained and supported to a high standard at all times.

The post holder would be based in The Three Bridges Medium Secure Unit, in the grounds of St Bernard's Hospital.

About us

The West London Forensic Service provides a comprehensive multi-disciplinary assessment, treatment and rehabilitation service for mentally disordered offenders, as well as those with challenging behaviour and specialist rehabilitation needs for men, women and adolescents.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives.

We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We'rerated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ and experience of mental illness.

Job description

Job responsibilities

Management :

• To support the Head of Administration and the Deputy Head of Administration to ensure that a comprehensive day-to-day support service is provided across The West London Forensic Service.
• As an Admin Team Leader, the post holder would be responsible for the direct line management of a group of Band 4 Team Administrators / secretarial staff, and providing monthly supervision for each member of staff.
• To be responsible for carrying out yearly appraisals on all direct reports as part of the PDR process.
• As part of the work of KSF to address training, personal development in order to gain access through the gateways.
• To ensure all direct reports have completed their annual programme of mandatory training courses.
• To deal with performance and management issues in line with the Trusts Disciplinary Procedures.
• To monitor sickness and absence as part of the Bradford Score and take appropriate action in line with the Sickness and Absence Policy.
• To liaise with the Deputy Head of Admin regarding the approval of annual / other leave to ensure minimum numbers are maintained across the service.
• To work with the Team Leaders and administrative staff to develop best practice and universal processes across all teams.
• To implement changes to working practices following approval from the management team and working with the administration team to introduce and develop better practice.
• To work with the Team Leaders and administrative staff to develop appropriate forms and templates to support the work of the West London Forensic Service.
• To work with the Team Leaders and administrative staff to properly support and maintain the on-going development of RiO (and Alfresco) within the West London Forensic Service.
• To work with ward administrators and affiliated secretaries to ensure appropriate support and advice and chair they monthly meetings, if applicable.
• To work with the Team Leaders and administrative staff to ensure that appropriate information is available to all wards and departments ie.

Telephone lists, rotas etc.

To work with the Team Leaders and administrative staff to ensure that all consumable products maintained in good order ie.

hospitality, stationery etc.

• To work with the other Team Leaders and administrative staff to ensure the secretariats and other administrative areas are maintained in good, tidy order.
• To work with the Team Leaders and administrative staff to ensure that all equipment is maintained in good order. To include administrative systems for booking out equipment etc.
• To work with the Team Leaders to support the secretarial staff in times of critical change.
• To chair the admin meetings and prepare agenda.
• To undertake work place inspections (WPI) in dedicated areas of the service
• Ensure and monitor that water flushing is carried out weekly and recorded.

Administrative & Secretarial Support to clinical team :

• To provide full administrative and secretarial support to the clinical team for all inpatients / outpatients under the consultants team.
• To provide support to directors / senior managers as appropriate.
• To liaise with the courts, solicitors, special hospitals and the prison service regarding patients referred or admitted to the WLFS.
• To provide full administrative and secretarial support to the Care Programme Approach in accordance with the Trusts CPA Policy as required.
• To liaise with the Patients Affairs Department to ensure that all documentation is processed in respect of legal detention of patients on a section of the MHA 1983, consent to treatments and the arrangements for Mental Health Tribunals and Managers Hearings.
• To ensure that the RC is prepared for any meetings, conferences in order to ensure effective participation
• To organise and maintain the RCs office in good order and introduce systems to effect good practice.
• To set up and maintain an Action List to ensure that all action undertaken by the RC and his / her / their Team(s) is listed and carried out as appropriate
• To attend and take minutes of governance meetings as required
• To organise meetings, conferences as appropriate
• To set up and maintain effective filing systems.

Person Specification

Qualifications

Essential

• Educated to GCSE level or higher (grade C or above).
• RSA, NVQ - Level 3 in Management and / or Administration.
• Degree or diploma in Management and / or Administration. Or equivalent experience.

Desirable

EDCL

Experience

Essential

• Substantial administrative and secretarial experience
• Significant experience of taking minutes at senior level.
• Demonstrated ability to develop "best practice" administrative systems and structures to support Business Plan.
• Demonstrated ability to sustain initiative and direction under difficult circumstances.
• Experience of working within complex teams.
• Ability to work collaboratively and in partnership with other senior managers and professions.
• Competent in the use of Rio

Desirable

• Administrative and secretarial experience within a forensic psychiatric setting.
• Previous experience within an NHS setting.
• Working within a forensic psychiatric environment.
• Procurement of goods and services for forensic services - knowledge of risk factors.
• Research and audit experience.
• Management / supervisory experience.

Knowledge

Essential

• Highly competent user of MS Office - including Excel and PowerPoint.
• Risk assessment and management.
• Knowledge and skills framework.
• Care Programme Approach.
• Trust's policies and procedures.

Desirable

• Clinical Governance.
• Mental Health Act 1983.
• Understanding of mental health issues.
• Understanding of psychiatric terminology.
• Working knowledge of security related issues within a secure environment.

Skills

Essential

• Clear and effective planning and decision making skills.
• Effective leadership skills.
• Able to communicate and negotiate effectively with staff at all levels.
• Able to present and prepare papers at conferences / training days.
• Full range of administrative and secretarial skills.
• Ability to work autonomously and on own initiative.

Desirable

Experience of teaching IT skills.

Other Requirements

Essential

• Able to deal with occasional verbal / physical aggression.
• Ability to work under pressure.
• Flexible and Proactive.
• Able to exercise discretion and maintain confidentiality at all times.
• Ability to manage staff.
• Ability to exercise discretion and maintain confidentiality at all times.

Last updated : 2024-06-10