Training Center Manager jobs in New Hampshire

POSITION SUMMARY:

Reporting to the Director of Application and Support or designee, the Information System Training Program Manager runs the user training program for Information Systems. The role is responsible for all EMR application user training. The Program Manager needs to have a strong clinical, financial and technical background to be effective in managing the EMR training and testing program. Experience with teaching or previously leading adult education is preferred. The role will coordinate trainers and training sessions as well as oversee the development of class curriculum. There will be the expectation to also teach classes and develop or oversee the distribution of multi-media training materials such as drop-in sessions, presentations at team meetings, tip sheets, and online and in-person classes.

The program manager will utilize knowledge, skill and experience in optimizing and maintaining the EMR Training program. The program manager will develop and maintain a positive working relationship with all departments to ensure that training needs are met. This position works under general supervision with the ability to work various shifts during system go-lives and upgrades. The program manager will be responsible for assisting in supervision of training curriculums and will provide constructive feedback and collaboration with analyst or informatics.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develops, reviews, and approves training curriculums

• Occasionally conducts classes for end-users on correct usage of the EMR and/or related topics.

• Conducts specialized one to one training with medical providers as needed

• Works to optimize and teach others techniques for training adult learners

• Administers post training assessments to quantify successful knowledge transfer

• Partners with business owners to establish new teaching strategies to meet end-user needs

• Adds student assignments for IS courses to learning management system (LMS)

• Creates multimedia training materials such as tip sheets and reference cards

• Conducts multi-modality trainings such as classes, web courses, drop-ins, and education rounding

• Understands workflow, policy and procedure changes related to software implementation and incorporates into training

• Develops and executes training plans for the design and development of Instructor-led and Web-Based training courses

• Oversees and approves project curriculum of training materials, instructor guides, reference guides and job aides

• Compiles and utilizes related material and supportive documents to enhance teaching sessions

• Conducts literature searches, analyzes and summarizes relevant materials, and maintains a reference library of related materials for enhanced training opportunities

• Researches outcomes of training and reports findings to demonstrate program effectiveness and satisfaction

• Manages training space, technology, materials and supplies

• Develops and executes testing plans to ensure the integrity of the workflow is maintained

• Set and communicate team/individual objectives to inspire individuals to achieve high performance

• Ensures consistent oversight of staff by providing direct input on evaluations

• Induct/onboard new employees in order to quickly maximize performance

• Provide regular constructive feedback on performance/development to consistently improve performance year over year

• Recognize high performers to maintain motivation and retain key talent

• Manages the development and maintenance of the training database

• Coordinate Go-Live Activities and occasional off hour support

• Seeks opportunities to optimize workflows

• Work collaboratively with Informatics, Analyst and Project Managers to develop training and testing needs.

• Actively participates in team daily management and process improvement activities.

• Collaboratively perform unit, functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.

• Maybe asked to complete additional tasks as assigned.

Education:

• College degree required. BSN or B.Ed. preferred

Licensure/Certifications:

• Preferred - Current Registration in the State of NH as Registered Nurse, Advance Practice Provider or CRCR (Certified Revenue Cycle Representative) Certification

Experience:

• Working knowledge of Microsoft Word, Excel, and PowerPoint, Captivate Working knowledge and training on major vendor clinical information system. Effective written, interpersonal, oral and presentation skills with all levels of staff from clinicians to support staff. Strong initiative; analytical problem solving effective organization, communication, and planning skills. Ability to gasp technical concepts and strong attention to detail.

o Level I – Up to three years’ EMR Training experience with at least two years’ of healthcare experience

o Level II – Four or more years’ EMR Training experience with at least two years’ of healthcare experience

o Level III - Five or more years’ informatics experience with at least five years’ experience with Catholic Medical Center specific systems.