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Operations Service Specialist – Atlanta, GA

Full-Time Position

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. 

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. 

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. 

Interested in this position and meet the qualifications and requirements?   Apply at www.ctbconnect.com.  Questions?  Contact us at 404-575-8262.

POSITION SUMMARY:                                                                                                          

Responsibilities include but are not limited to the following:

• Ensures the daily processing of the following functions according to bank policies and procedures, compliance, and government regulations:
  • Exception Items Processing (NSF Returns - checks and ACH, and Unposted Transactions – (DDA, SAV, COD, IRA, and SDB)
  • Stop Payment Transactions.
  • Check Verification, (verification of signature and unusual checks), as alerted in the Oasis System. Including contacting customer
  • Dormant Account Processing
  • Review Reports and emails advising of Death Notification for Reclamations
  • Receive Notification through fax or Fed. and Place Holds on Account for Large Dollar Returns
  • Send emails to the Unusual Accounts Committee and Financial Centers advising of the Large Dollar Return
  • Wire Transfer Verification
  • Balance EIM General Ledger Daily
  • Month-end Reconcilements of EIM General Ledgers
  • Month-end IOLTA Accounts Remittance
• Utilize the Horizon XE system to process Exception Items. These items may include NSF Check and ACH items and Unposted Transactions for the DDA, SAV, COD, IRA, and SDB application. 
• Close Exceptions and notify FIS of the number and amount of checks for the Returns.
• Inform Management when problems occur that prevents timely completion of the Exceptions processing.
• Review reports for exception items, perform investigation, and process adjusting entries. 
• Maintain records for audit and research purposes.
• Review reports to identify stop payment items.
• Return stop payment items to the bank of first deposit and adjust customer's account accordingly.
• Review and send notices for Dormant Accounts.
• Review Reports for Death Notification Daily
• Receive and process ACH and Check for Death Reclamations. 
• Maintain records of death notices and process to customer accounts accordingly.
• Perform the verification process for wire transfer data input for accuracy.
• Communicate with other departments within the Bank to resolve customer issues.
• Cross Train on other processes within the Operation Division. 
• Provide back up for Operation Division functions as required by workloads or absences.
• Additional responsibilities would include all functions, which support the Bank’s business plans in delivering quality products and excellent services to customers (internal and external) 
• Perform all other duties as assigned by management.   

QUALIFICATIONS, SKILLS, AND ABILITIES

• High School Diploma.
• Minimum one year of bank related experience in Bank Operations.
• Basic knowledge of Microsoft Office products, Word and Excel.
• 10-Key by touch.
• Concept of Debits and Credits as it relates to transaction accounts (Savings and DDA) and general ledger accounts.
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals.  
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to balance and reconcile accounts. 

• Strong research and problem-solving skills
• Ability to prioritize.

• Excellent customer service skills.
• Ability to work additional hours on very short notice.
• Strong Organizational skills and the ability to multi-task.
• Must be detail oriented and able to work under deadline pressure
• Ability to communicate effectively with customers
• Ability to work with sensitive customer's account information.
• Ability to maintain a proactive approach to assignments.
• Display courteous telephone skills.

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team.  We offer competitive compensation and a comprehensive benefits package for our full-time associates.  Our benefits package includes the following: