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Position Summary

The Technical Alignment Engineer is the primary technical contact for our customer.  This position ensures that service delivery aligns with ASG’s standards and best practices, thereby reducing the amount of reactive support required by that client. This individual will have an in-depth knowledge of the customer environment and will be ASG’s internal resource for technical knowledge regarding the customer.

Acceptable Performance

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The TA Engineer must be able to complete each essential job function satisfactorily.

Role and Responsibilities

·         Promote and represent the corporate culture and core values in all aspects of your job duties.

·         Onboard New Clients

o    Load RMM agents and network tools to assess the client environment.

o    Meet with the client to ensure ASG has all the relevant I.T. information in order to service them.

o    Perform MSP team internal onboarding by informing them of the client’s I.T. environment.

o    Enter the client information into ASG’s Standards & Best Practices web application.

o    Be the primary technical resource for the client.

·         Develop, document and maintain knowledge of client networks

o    Create a network snapshot

o    Produce Hardware and software inventories

o    Update configuration records in ASG’s Pro. Services App.

o    Develop a basic understanding of Line of Business (LOB) applications and associated vendors

·         Perform regular monthly onsite services

o    Check server/network health.

o    Monitor tools/application health.

o    Maintain ASG Standards & Best Practices web application for each client.

o    Perform restoration tests.

o    Provide technical support & user issues.

o    Develop technical relationship with client.

o    Provide simple implementation of new technology.

o    Identify technical risk.

·         Implement ASG’s Standards and Best Practices

o    Implement & help define standards and best practices with the Standards Committee

o    Check the client environment against the administration checklist.

o    Verification of remote services.

o    Work with the vCIO to assess and minimize business risk.

o    Evaluate and recommend new software, hardware, or upgrades.

·         Ensures client satisfaction.

o    Ensure technology is functioning properly.

o    Coordinates with vCIO to implement technology proposals to meet business goals.

o    Provide existing I.T. environment information for scoping projects for the Professional
Services team.

o   

Qualifications and Education Requirements

·         Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

·         Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.

·         Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.

·         Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

·         Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.

·         Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Skills & Abilities

Education:             Associates degree (two-year college or technical school) Required, Field of Study: IT or related technical field  or a

Bachelor's Degree (four-year college or technical school) preferred, Field of Study: IT or related technical field

Experience:           4 plus years of experience in network / IT systems and troubleshooting steps.

Computer Skills:   Extensive proficiency with information technology regarding both hardware and software. In depth knowledge of Microsoft server and desktop operating systems.  

Certifications &

Licenses:                IT industry certifications are preferred, specifically Microsoft.