Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
· Provides administrative support (including information requiring confidentiality) for the Associate University Librarian (AUL/Director) for Special Collections and Director of the John Hay Library.
· Proactively manages the AUL/Director's schedule and calendar, including the coordination of all internal and external requests for meetings; facilitates meeting requests for the Assistant Director of the John Hay Library and University Archivist as needed.
· Provides administrative support to various committee meetings, including creation of agendas, recording minutes, and supporting logistics.
· Ensures AUL/Director is prepared for meetings so that meetings are efficient and productive; attends meetings as requested, takes and distributes minutes, generates action item lists, and follows up to ensure that agreed upon actions are taken.
Major Responsibility:
Manage and troubleshoot event logistics 30%
Supporting Actions:
· Works with Library staff, other University offices, and others, to coordinate event logistics for large events, including management of complex logistics that are necessary to allow Library and non-Library events to successfully occur.
· Submits requests to vendors and other outside offices for needs not covered by Library resources.
· Communicates with University and non‐University people to ensure that all relevant parties are aware of logistics and responsibilities throughout the event cycle.
· Estimates costs and manages events within budget.
· Provides access to Library facilities and resources as required.
· Manages departmental and non-departmental space requests using good judgment and diplomacy.
· Researches and proposes venues, food and beverage options, and room and equipment set-ups appropriate to support event objectives
· Makes room reservations and places requests for catering, facilities, custodial and media services.
Job Requirements:
· Administrative, especially calendaring and meeting support (catering orders, meeting setup)
· 3-5 years experiences
· Associates degree or combined experience
· Great patience and gracious personality
· Calendar management, Meeting support and Comfortable in ordering and setting up catering
Job Types: Full-time, Contract
Pay: $26.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person