Top Customer Service Executive jobs in California
Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Customer Service Executive jobs
Customer Service / Healthcare / Call Center / Temp-Hire
- ALIGN Executive Search
-
Corona, CA
FULL_TIME
-
Job Description
9:30am to 6pm
Position Overview:
Inbound Customer Care Coordinator is responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Coordinator will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.
Essential Job Functions:- Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
- Answer high volume of incoming telephone calls from referral sources and customers
- Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
- Verify insurance eligibility and coverage
- Provide exceptional customer service while speaking on the phone
- Complete member intake, create and schedule orders accurately based on established quality assurance standards
- Ensure data is entered accurately and in a time-sensitive manner
- Inform patients of applicable copays, financial obligations, purchase vs rental options
- Completely document patients’ account with proper notes and account updates
- Follow up on all open tasks in a timely manner
- Maintains working knowledge of current home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
- Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
- Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
- Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
- Reports to work daily, on time, and ready to work
- Must participate in mandatory on-call and call-back program to respond to emergencies
- High school diploma or equivalent required
- Three years experience in a customer service
- At least one year of Call Center or medical / healthcare environment experience
- Excellent listening skills and communicate in an empathetic manner
- Ability to communicate professionally and tactfully, both orally and in writing.
- Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
- Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
- Must be available to work evenings, weekends, and holidays if needed
Company Description
Work-Life Balance, Remote, Great benefits, Great Culture.
Work-Life Balance, Remote, Great benefits, Great Culture. - 8 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Shafter, CA
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Bakersfield! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They...
- 12 Days Ago
Executive Assistant
- Top Tier Consulting | T2C
-
Thousand Oaks, CA
FULL_TIME
- Company DescriptionWho is T2C | Top Tier Consulting?We are T2C, a small and fast growing healthcare management consulting firm that provides strategy, operations and information technology management ...
- 1 Day Ago
Art Director
- GatedTalent - Connecting Top Executive Search Firms And Executives
-
Culver, CA
FULL_TIME
- An organisation is searching for an Art Director, please see some of their job details below.Job Details 15 years of production experience specializing in visual design for feature films or advertisin...
- 1 Day Ago
Entry level customer
- TOP RIVERSIDE FIRM
-
Riverside, CA
FULL_TIME
- We are looking to fill an Entry Level Customer Service position. This position is designed for career-minded individuals with unbeatable people skills that are looking to take their next opportunity t...
- 6 Days Ago
Client Executive - AI - Global Service Provider
- Hispanic Technology Executive Council
-
San Jose, CA
FULL_TIME
- Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT...
- 21 Days Ago
Top Customer Service Executive jobs at Popular Companies
Dedicated Customer Professional
- Chevron
-
Beaverton, OR
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/11/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Capitola, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/11/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Monterey, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/11/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Rohnert Park, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/11/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Stockton, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/11/2024 12:00:00 AM
Client Relations Representative
- IMPERIAL STARS ACQUISITION LLC
-
Albany, NY
- Job Description Job Description Our professionals work with account holders directly for our clients. These clients know...
- 6/9/2024 12:00:00 AM
Client Relations Representative
- VISTA CHICAGO INC
-
Franklin Park, IL
- Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
- 6/8/2024 12:00:00 AM
Client Relations Representative
- North Inc
-
Saint Louis, MO
- Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
- 6/7/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$271,171 to $407,700
Most Popular Cities in California for Top Customer Service Executive Jobs
What does a Top Customer Service Executive do?
Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019