Top Contact Center Executive jobs in Rhode Island
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center- Education Finance
- Axelon Services Corporation
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Johnston, RI
OTHER
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Job Title: Contact Center- Education Finance
Location: Johnston, RI
Duration: 3 Month Contract with possibility of Extension.
Hours: Monday - Friday
Job Description:
This department handles incoming calls in regards to Education finance loans. The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications. This position will require someone who can problem solve, troubleshoot, and proactively assist customers. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation. These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Required Skills:- Customer Service Experience
- Ability to use Outlook
- Previous Sales or Call Center experience is also a plus. This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast paced environment.
- Other characteristics include:
- Desire to meet and exceed sales objectives/goals
- Ability to articulate what we have to offer our existing or potential customers
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
- Positive attitude and high energy level”
- Able to work with minimal supervision
- Ability to learn and share new concepts quickly
- Proactively assist customers in finalizing their loan
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships. Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
Qualifications- Ability to work independently and successfully in a team environment
- Superior organization and time management skills
- Demonstrated ability to handle multiple tasks efficiently in fast environment
- Effective written and verbal communication skills essential
- Capable of delivering results within specified timeframe
- Proficient PC skills, including MS Office experience
- 2 years sales experience in financial services
- Customer Service/Call Center Experience a plus
- 7 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Rhode Island Blood Center
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- New York Blood Center Inc
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Smithfield, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 2 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 3 Days Ago
Digital Services Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 17 Days Ago
Top Contact Center Executive jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$246,646 to $403,662
Most Popular Cities in Rhode Island for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019