Top Contact Center Executive jobs in Maine
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Patient Service Contact Center Rep
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
-
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties
Patient Scheduling (Hospital Based and Professional Services)
The Responsibilities Include But Are Not Limited To, Accurate Coordination And Appropriate Issuance Of Appointments For Hospital-based Departments And Provider Services. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, And External Clinical Service Providers. Scheduling Tasks Include:- Secure and complete inbound scheduling requests
- Review clinical orders to support service requests
- Initiate outbound calls to complete scheduling requests
- Communicates pre-procedure preps
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Initiate medical necessity checks as required
- Complete pre-registration activities
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
The Responsibilities Include But Are Not Limited To Financially Securing An Account Prior To Service Delivery. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, Insurance Companies, Medical Review Management Organizations, And External Clinical Service Providers. Financial Clearance Tasks Include:- Secure and complete pre-registration activities
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Secure clinical information to support authorization and referral requirements
- Securing and obtaining appropriate prior authorizations and referrals
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Initiate medical necessity checks as required
- Initiate and obtain Notice of Admissions to insurance payers
- Identify, communicate, and resolve findings that do not meet financial clearance guidelines
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
- High school graduate or equivalent
- Minimum 1-2 years of relevant experience preferably in one of the following: scheduling, pre-registration or financial clearance, preferred
- Knowledge of medical terminology preferred
- Understanding of insurance reimbursement basics
- Strong customer focus
- Above average verbal communication skills
- Above average written communication skills
- Ability to multitask and prioritize work assignments
- Good time management skills
- Analytical Thinking
- Good problem-solving capabilities
- Attention to detail
- Ability/proficiency to use multiple systems and software applications
- Ability to ask and secure payments from patients
- Ability to work across and within Hospital Departments
- Ability to work with external partners/customers/insurance carriers/clinical mgmt organization
- Knowledge of insurance reimbursement basics
- Basic understanding of Revenue Cycle
- I am creating a warming, caring, and non-judgmental environment.
- I am actively listening and seeking information.
- I am honest, truthful, and consistent.
- I am respectful, treating all individuals with dignity and empathy.
- I am serving as a role model, taking both initiative and ownership when appropriate.
- I am working collaboratively and demonstrating teamwork.
- I am resilient and adapt to change in positive ways.
- Just Posted
Contact Center Representative II
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- DescriptionAre you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbe...
- 28 Days Ago
Contact Center Supervisor
- Superior Plus Propane Talent Acquisition
-
Maine, ME
FULL_TIME
- We are looking for a skilled Call Center Supervisor to manage daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a...
- 10 Days Ago
Receptionist/Accounts Payable Clerk
- Six City Center Executive Offices
-
Portland, ME
FULL_TIME
- Receptionist/Accounts Payable ClerkSix City Center Executive Offices leases office spaces to a diverse range of individual professionals. We are seeking to hire a full-time receptionist/Accounts Payab...
- Just Posted
Executive Director
- Wild Blueberry Heritage Center
-
Columbia, ME
FULL_TIME,PART_TIME
- POSITION ANNOUNCEMENT DIRECTOR OF WILD BLUEBERRY HERITAGE CENTER OVERVIEW The Wild Blueberry Heritage Center is dedicated to preserving and promoting Maine’s wild blueberry ecosystem and local heritag...
- 22 Days Ago
Executive Director
- Herring Gut Coastal Science Center
-
Port Clyde, ME
FULL_TIME
- Herring Gut Coastal Science Center located in scenic Port Clyde, Maine is a unique organization with educational programs tailored to reach a wide range of audiences. Our expanded programming satisfie...
- 11 Days Ago
Top Contact Center Executive jobs at Popular Companies
Director Call Center Operations
- SilverSearch, Inc.
-
Morris Plains, NJ
- Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsite/week in Morri...
- 6/2/2024 12:00:00 AM
Director Call Center Operations
- Spyglass Partners, LLC
-
- Director, Call Center Operations Location: NJ (Hybrid) Must have extensive experience with (list top skill(s)): Call Cen...
- 6/2/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/1/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/1/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/1/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/1/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Tampa, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 5/29/2024 12:00:00 AM
Call Center Operations Director
- MV Transportation
-
Hyattsville, MD
- Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our...
- 3/29/2024 12:00:00 AM
About Maine
To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West).
Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$229,280 to $375,243
Most Popular Cities in Maine for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019