Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Fish Hopper - KAILUA Kona
Job Description: ASSISTANT EXECUTIVE CHEF
Summary:
Oversee all foods, recipes and food production. Initiates development of menus, food purchase specification, and recipes. Supervises all production of menu items. Maintains high professional food quality and sanitation standards. Trains and mentors kitchen personnel, upholds company policies and abides by state employment standards. Represents The Fish Hopper with a professional and positive outlook.
Duties and Responsibilities:
Knowledge Skills and Abilities Required:
Working Conditions and Physical effort:
*Must have a NEgative TB Test
*Must BE SERV-SAFE CERTIFIED
*Pay is based on Experience
*Must be available days/nights/weekends/holidays
*Insurance Available once eligible
The job DESCRIPTION of EXECUTIVE chef is a GUIDE TO ASSIST such EMPLOYEE in his/her position. The position of EXECUTIVE chef may expand in areas beyond this description and should not be INTERPRETED as a LIMITATION of the position. The Owner has the right to modify or change this description at any time, without prior notice.