Top Contact Center Executive jobs in California
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Executive Assistant
- Top Tier Consulting | T2C
-
Thousand Oaks, CA
FULL_TIME
- Company DescriptionWho is T2C | Top Tier Consulting?We are T2C, a small and fast growing healthcare management consulting firm that provides strategy, operations and information technology management consulting services to client organizations in the healthcare industry. What Do We Do• Align Business and IT Strategy: We are masters at facilitating clients through difficult decisions and guiding them to the right actions.• Define IT Strategy: Whether it’s planning for Enterprise Wide IT services and systems, or how to automate nursing in a large provider organization, T2C has the experience and subject matter expertise to define the right options that will allow for pragmatic actions.• Integrate Information and Data Driven Systems: Business Intelligence, Big Data, Advanced Analytics.• Realize Integrated Architecture: Today’s envisioned, advanced care models demand a level of technology architecture integration never seen before while the lines continue to blur between payer and provider.• Implement Technology-Enabled Business Processes – The use of BPM tools continues to gain momentum. We have relevant experience with the current solutions available to payers and providers. Job DescriptionWhat You Will Do• Manage Outlook for one of the Firm's Partners, which includes responding to emails and meeting requests and ensuring on schedule• Represent Partner for occasional calls, and responding to inquiries• Heavy calendar coordination for the Partner and several Practice Directors• Coordinate travel arrangements for Partner and occasionally other Partners and staff members, including hotel and airfare booking• Manage expenses and reports for Partners including, keeping a close interaction with the online expense reporting system, Expensify, and invoice receipt package creation • Working closely with the Firm's administrative team on special projects including Firm Events, etc.• Keep up with the latest trends and ‘hot topics’ in the healthcare field and draft articles for publishing• Assist senior leadership team by drafting legal forms and contracts for approvalQualificationsWhat We Will Expect You Have• Top notch Administrative skills, 7 years of experience preferred• Project Management background – experience managing people, dates and deliverables • Demonstrated you've been there / done that working with executive level professionals• Problem solving, attention to detail, and organizational skills• Flexibility, able to work solo one day and then collaborate with stakeholders up, down, across, and outside of the business the next• Entrepreneurial mind-set, high energy spirit, and ability to get things done • Honed and exceptional communication skills including: written, presentation, meeting facilitation • Expertise with Microsoft Office suite of tools• Bachelor's degree preferred • Healthcare knowledge/background preferred• Ability and desire to work from homeAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Day Ago
Chief Executive Officer - San Ramon Medical Center, San Ramon, CA
- Other Executive
-
San Ramon, CA
OTHER
- MARKET SUMMARY: San Ramon Medical Center San Ramon Regional Medical Center has proudly served the San Ramon Valley and its surrounding communities for more than 30 years. In that time, we have expande...
- 1 Month Ago
47- Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 2 Months Ago
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
- Job Purpose The Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads...
- 2 Days Ago
Contact Center Rep I
- Noble Credit Union
-
Fresno, CA
PART_TIME
- Summary: Under general supervision, provide service to members requesting assistance via phone.Essential Duties And ResponsibilitiesPrepare and process transaction requests for members, including but ...
- 2 Days Ago
Contact center manager
- First Technology Federal Credit Union
-
Rocklin, CA
FULL_TIME
- Description The Contact Program Manager II represents the Contact Experience Center (CXC) channel across enterprise functions and activities and ensures channel readiness, improving the routines relat...
- 2 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Savannah, GA
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
Director Call Center Operations
- SilverSearch, Inc.
-
Morris Plains, NJ
- Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsite/week in Morri...
- 6/7/2024 12:00:00 AM
Director Call Center Operations
- Spyglass Partners, LLC
-
- Director, Call Center Operations Location: NJ (Hybrid) Must have extensive experience with (list top skill(s)): Call Cen...
- 6/7/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$260,585 to $426,474
Most Popular Cities in California for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019