Ticket Office Manager - Casino jobs in Ohio

About Us

Our Mission

CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities.

Our Vision: Columbus is a national destination for living, breathing art.

The Columbus Association for the Performing Arts (CAPA) was formed in 1969 to save the historic Ohio Theatre (Columbus) from the wrecking ball. After the theatre was saved, CAPA renovated the magnificent 1928 movie palace to its original glory. It was then that CAPA became the leaders in theatre rehabilitation and downtown redevelopment. Since then, CAPA has adopted Columbus’ Palace Theatre and Southern Theatre, and manages the Riffe Center Theatres, the Shubert Theatre in New Haven, CT, and the Lincoln Theatre.

One unique aspect of CAPA is its shared service business model, offering personalized back-office services to local arts organizations. While each agreement is tailored to fit each organization’s needs, some of these services include marketing, ticketing, management, operations, finance, publicity, human resources, IT, and development. CAPA's shared services partners include: American Public Gardens Association (APGA), the Contemporary Theatre, Columbus Cultural Leadership Consortium (CCLC), the Columbus Symphony Orchestra (CSO), the Drexel Theatre, Franklin Park Conservatory and Botanical Gardens, Leadership Columbus, the Lincoln Theatre, Opera Columbus, the Jeanne B. McCoy Community Center for the Arts and Hinson Amphitheater, the Shubert Theatre, and the Short North Stage.

Since its inception in 1969, CAPA has achieved international recognition for the diversity of the performing arts and entertainment programming it presents, the dramatic restoration of historic theatres, excellence in facility management, and positive contributions to the quality of life in downtown Columbus.

Primary Function: The Ticket Office Associate is responsible for selling tickets over the counter and by phone through CAPA's phone center for Tessitura ticketed events at CAPA theatres, and for select Ticketmaster outlet events. The Associate provides ticket sales and support on the night of show as scheduled. This position requires premium customer service and respect for the customer through all stages of the ticket selling process.

Additional Information: There is one Part Time hourly position available.

Duties and Responsibilities

• Assists patrons with purchasing subscriptions and single tickets over the counter and by phone.
• Provides box office support and ticket sales on the night of show.
• Balances all ticket office codes at the end of each business day as assigned.
• Gathers and organizes “will call” for distribution during the night of show.
• Follow customer service best practices from initial purchase through night of show ticketing functions.
• Adheres to CAPA’s cash management procedures.
• Provides information to customers as requested, such as show running time, directions, parking, and seating guidance.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Strong attention to detail.
• Proficient computer skills.
• Excellent phone and verbal communication skills with the ability to foster outstanding customer service.
• Ability to handle conflict and work closely with others.
• Accurate and efficient cash handling skills.
• Knowledge of Tessitura is preferred.
• Ability to stand for an extended period of time and lift up to 40 lbs.

Credentials and Experience

• High School Diploma or equivalent.

• Experience working with the public in a sales capacity.

• Availability during non-traditional work hours (nights, weekends) and the ability to travel to off-site venues.

• Previous ticket office experience is a plus.

• Tessitura or Ticketmaster knowledge is a plus.

• Experience with Microsoft Office, especially Word and Excel, is preferred.

CAPA's EEO Statement:

The Columbus Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.

CAPA's Diversity & Inclusion Statement:

CAPA believes in the power of diversity - we can only achieve our vision to make Columbus a destination for living, breathing art when we include everyone. CAPA is committed to presenting art that brings people from all backgrounds together to experience the transformative power of the arts. In the same spirit that we celebrate the many forms of performance art on our stages, we value, appreciate, and celebrate all human beings in our community.

CAPA recognizes that there are cultural and systemic barriers that prevent complete inclusivity and equity. CAPA's Diversity and Inclusion commitment is to progressively and continuously work to identify those barriers and intentionally adapt our practices, demonstrate our efforts, and measure the results to promote inclusion and equity.