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Technical Support Manager jobs in Maryland

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Senior Technical Project Manager
  • Support Center - Shared Services
  • Gaithersburg, MD FULL_TIME
  • Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced Senior Technical Project Manager who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As a Senior Technical Project Manager you will: •Coordinate/manage the most technically complex solutions within AHC network of information system platforms. •Work collaboratively within the health system and preferred vendors to integrate information systems for end-user workflow efficiencies and to facilitate continuity of care for our patients. •Lead multiple parallel project implementations that integrate vendor technology solutions into hospital and ancillary technological workflows. •Be responsible for entire lifecycle management (i.e. pre-planning through closure) of AHC technology projects. •Lead development and implementation of project management plans based on the AHC project management process. Communicate plans in senior forums. •Lead multidisciplinary technical design reviews including coordination of AHC Information Technology team members, AHC service line team members, and vendor implementation teams. •Lead vendor sales negotiations and provide project direction to vendor implementation teams. •Integrate product and outcome based measurement data into project management strategies to increase team productivity. •Additional Duties as assigned. Qualifications include: •Bachelor’s Degree in Technology or Bachelor’s degree in business or health care with a technology concentration. Master’s Degree in Technology (preferred). •6-8 years’ experience supporting IT organizations in a customer facing support role. •At least 5 years of experience working in the healthcare industry. •Project Management Professional Certified •Critical thinking skills required to shape senior level perspectives in structured and unstructured settings. •Exceptional Service orientation. •Solid understanding of hospital and/or primary care provider departmental workflows. •Fast response to multiple, competing priorities while providing excellent service. •Effective and proactive communication, self-driven and independent with attention to detail. •Understanding of Electronic Medical Record technologies and their integration points into ancillary workflows and systems. •Solid HIPAA understanding. Work Schedule: Monday to Friday At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise 403(b) retirement plan Free Employee parking Benefits Eligible Positions: Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO] Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members Subsidized childcare at participating childcare centers As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office. Our Mission: We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County. Notice of E-Verify Participation
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Technical Writer
  • Defense Acquisition Support Services LLC
  • Aberdeen, MD FULL_TIME
  • SummaryDAS Services is seeking an experienced Technical Writer to join our team.ResponsibilitiesThe Technical Writer works with Engineers, Analysts, and SMEs to collect and organize information requir...
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Personal Support Case Manager
  • Community Support Services for the Deaf, Inc.
  • Baltimore, MD FULL_TIME
  • Personal Supports Case Manager (FT) - Fluency in American Sign Language.Job Description: COMMUNITY SUPPORT SERVICES For the DEAF, Inc.Fluent in American Sign Language.POSITION: Personal Supports. STAT...
  • 10 Days Ago
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IT Support Specialist II
  • Technical Resources International, Inc.
  • Bethesda, MD FULL_TIME
  • Location Bethesda, MD 20817 US (Primary) Category Information Technology Job Type Full-Time Education Bachelor's Degree Travel None Job Description Serve as first contact for users submitting inquirie...
  • 30 Days Ago
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Maintenance Manager
  • PEAK Technical Staffing USA
  • Hyattsville, MD FULL_TIME
  • JOB PURPOSE:The Maintenance Manager is responsible for the overall operation of the maintenance department. The Manager is responsible for the daily maintenance and upkeep of the shop facilities that ...
  • Just Posted
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Project Manager
  • Rise Technical Recruitment Limited
  • Clarksville, MD FULL_TIME
  • Project Manager Highland - Commutable from Baltimore, Arlington, Washington DC & Frederick $90,000 - $115,000 Excellent Career progression Excellent Bonuses Established company 401K PTO Opportunity to...
  • 12 Days Ago
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Technical Support Manager jobs at Popular Companies

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Technical Support Manager
  • Spectrum Staffing Services/HRStaffers Inc.
  • SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
  • 6/2/2024 12:00:00 AM
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Technical Support Manager
  • ESET North America
  • San Diego, CA
  • WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
  • 6/2/2024 12:00:00 AM
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Technical Support Manager
  • K2 Partnering Solutions
  • Dallas, TX
  • One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
  • 6/2/2024 12:00:00 AM
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Technical Support Manager
  • Lone Star National Bank
  • Pharr, TX
  • Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
  • 6/1/2024 12:00:00 AM
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Technical Support Manager
  • Storm2
  • Bellevue, WA
  • ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
  • 5/31/2024 12:00:00 AM
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Technical Support Manager
  • KLC Inc
  • Tallahassee, FL
  • Job Description Job Description KLC Consulting, Inc. Requirement for: Manager, Technical Support – Tallahassee FL Contac...
  • 5/31/2024 12:00:00 AM
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Technical Support Manager - Security and ICT
  • Johnson Controls International
  • Bangalore, Karnataka
  • What we look for Required Associate or Bachelor's degree in Computer Science, Information Technology, System Administrat...
  • 5/31/2024 12:00:00 AM
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Technical Support Manager
  • Sigma Computing
  • New York, NY
  • About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of hig...
  • 5/30/2024 12:00:00 AM
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About Maryland

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$131,761 to $175,577

Most Popular Cities in Maryland for Technical Support Manager Jobs

What does a Technical Support Manager do?

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019