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Technical Support Manager jobs in Illinois

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Freelancer IT Technical Support
  • Sybex Support Services
  • Naperville, IL FULL_TIME
  • We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.

    Job Requirements

    • A Certification or equivalent experience
    • Good working knowledge of Active Directory
    • 2 years’experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
    • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
    • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
    • OS / office 2010 as well as Win 8 andO365
    • Advanced knowledge of Microsoft Office suite of applications  Support of End User for video conferencing units.
    • Support of mobile device

    Duties & Responsibilities

    • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
    • Duties shall include, but not be limited to:
    • Diagnosing and troubleshooting desktop system,printer and operating problems
    • Consulting and instructing users on hardware andsoftware questions/issues
    • Collaborate with other IT Services Data Centerand Network Infrastructure teams
    • Install, maintain and upgrade equipment and itsassociated infrastructure
    • Runs diagnostic tests to isolate system problemsas well as proactive activities
    • Operating Systems Windows, OS-X
    • MS Office (Windows and knowledge of Mac)software
    • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
    • Hands on experience removing viruses and spyware using various tools (Windows)
    • Identifies, researches, and resolves technical problems including forming an RCA
    • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
    • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

    Base Requirements

    • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
    • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
    • Experience in working with a helpdesk operation,to include Windows and Mac clients
    • 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android
    • Platforms Expertise in iPad / iPhone
    • Self-starter that is able to collaborate actively withothers in a cross-functional team
    • Proven attention to detail and high standards for quality
    • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
    • Skilled in documenting written troubleshootingsteps and instructions
    • Business professional attire
  • 5 Days Ago
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Manager, Technical Support
  • BigTime Software
  • Chicago, IL FULL_TIME
  • BigTime Software is seeking a Manager, Technical Customer Support to join our Chicago office. This is an exciting opportunity to work side by side with a team of talented individuals who strive to del...
  • 1 Day Ago
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Technical Manager - Desktop Support
  • Harper College
  • Palatine, IL OTHER
  • OverviewGeneral Function:The IT Technical manager is responsible for planning, directing, and overseeing the operations of the Desktop Support team. The manager is also responsible for developing and ...
  • 2 Days Ago
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Technical Support Manager
  • Winwire Technologies
  • Chicago, IL FULL_TIME
  • Role: Senior Technical Support ManagerExperience: 5 to 8 yearsLocation: ChicagoWork Mode: Work from officeRoles & Responsibilities :The senior technical support is responsible for overseeing the daily...
  • Just Posted
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Technical Support Manager
  • Pasona N A, Inc.
  • Hanover Park, IL FULL_TIME
  • We are hiring for a Technical Support Manager (Internally known as Technical and Quality Support Manager) for our Hanover Park, IL Location. Responsible for managing technical support engineer(s) and ...
  • 24 Days Ago
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Technical Support Manager - Moody Radio ***SIGN-ON BONUS
  • The Moody Bible Institute
  • Chicago, IL FULL_TIME
  • ***SIGN-ON BONUS*** Under the direct supervision of the Director of Engineering and Support and Assistant Director of Engineering and Support, to effectively manage the support team and maintain all s...
  • 2 Months Ago
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Technical Support Manager jobs at Popular Companies

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Technical Support Manager
  • Storm2
  • Bellevue, WA
  • ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
  • 6/10/2024 12:00:00 AM
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Technical Support Manager
  • Haivision MCS
  • Atlanta, GA
  • Technical Support Manager The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class su...
  • 6/10/2024 12:00:00 AM
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POS Technical Support Manager
  • Optimus - People. Solutions. Delivered.
  • Houston, TX
  • A key Optimus client is needing a POS Technical Support Manager for their retail petroleum business. The candidate will ...
  • 6/9/2024 12:00:00 AM
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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 6/8/2024 12:00:00 AM
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Technical Support Manager
  • Spectrum Staffing Services/HRStaffers Inc.
  • SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
  • 6/7/2024 12:00:00 AM
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Technical Support Manager
  • ESET North America
  • San Diego, CA
  • WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
  • 6/7/2024 12:00:00 AM
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Technical Support Manager
  • K2 Partnering Solutions
  • Dallas, TX
  • One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
  • 6/7/2024 12:00:00 AM
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Technical Support Manager
  • Lone Star National Bank
  • Pharr, TX
  • Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
  • 6/6/2024 12:00:00 AM
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About Illinois

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$131,044 to $174,624

Most Popular Cities in Illinois for Technical Support Manager Jobs

What does a Technical Support Manager do?

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019