Technical Support Analyst jobs in Delaware

Production Support (Linux)

• Location: New Castle, DE (at least 3 days Onsite, but should be comfortable for 5 days onsite)
• Duration: 12 months

Team: L2 Operations

Shift Time:- 11:30 AM – 8:30 PM EST
Shift Days:- Candidate should be comfortable with both the options as it could be rotational shift.
Option:1 – Tuesday – Saturday
Option:2 – Sunday - Thursday


Manager notes
"Manager is looking for 3 years of operations support exp. With strong Windows/Linux exp. As must. Any scripting language exp. Is required (Shell/PowerShell scripting is highly preferred), monitoring/automation tools exp. (Tivoli, Sensu, Autosys, ServiceNow, AppDynamics).

It’s not an on-call support team, the team is based on ServiceNow ticketing system work.

Not looking for a specific IT System Admin candidate. Cybersecurity/ Network Protocols exp. Is a plus but not deal-breaker."

• Prod Support (up to 50 diff apps on Linux or Wintel)
• We are L2 24x7 global team, have 3 shifts but mostly here will be 1130am EST to 8:30pm - support either 1 sat or sun shift per occasionally. Should have some scripting shell and powershell
• The level expected: browse through servers and run commands (linux /wintel servers)
• Not looking for a Sys Admin who does installs. we dont do infra admin work.
• Autosys helpful, having some certificates like pki is a
• Will learn new processes and apps.
• Heavy monitoring, log in checks for certain errors, interact with DB SA's to help resolve and at times interact with clients. (not dealing with vendor or product infra security).

High level Requirements:

• 3 years of experience in Operations support.
• Hands on experience with either Windows or Linux servers.
• Experience with Shell/PowerShell scripting, SQL, or any other equivalent will be a plus.
• Experience of Monitoring or Automation Tools will be a plus: Tivoli, Sensu, Autosys, ServiceNow, AppDynamics.
• Knowledge of TLS certificates, PKI Technology will be a plus.
• Knowledge of Webservices, Webservers, Application servers and Network Protocols would be a good addition.

NO C2C!!!

Pay Range: $45 - $50/hr

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

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