Technical Customer Support Supervisor jobs in New York

Edgewater is seeking qualified candidates for an ESI IWMS Customer Support opportunity to support the Navy Nuclear Laboratory (NNL). This work can be performed at the Kesselring, Knolls or NRF site.

Location: Onsite - Kesselring, Knolls or NRF
Duration: 3 Years
Clearance: DOE L Clearance
Required Experience: 0 - 5 Years

The Naval Nuclear Laboratory (NNL) develops advanced naval nuclear propulsion technology for the safety and reliability of our Navy's submarine and aircraft fleet. The Integrated Workplace Management System (IWMS) Functional Owner will gather functional requirements from stakeholders, organize system demonstrations and facilitate key stakeholder testing of the NextGeneration IWMS capabilities on PrimeNet. This is expected to be a three-year position to roll-out full implementation of the following new IWMS capabilities for NNL:

• Facility and Capital Projects Management capabilities
• Seating & Space Management capabilities
• Facility Condition Assessment capabilities
• Automated business intelligence product development

Education

• Bachelor’s degree in any discipline and at least 5 years work experience in areas listed below in the desired knowledge, skills and abilities list.
• Certification in at least one continuous improvement, facilitation or process improvement discipline (e.g., Lean Belt, Kepner-Tregoe, Prosci Change Management, Knowledge Management)

Experience

• The successful candidate will have exceptional English written and verbal communication skills, be versed in meeting facilitation and have some degree of continuous improvement, process improvement or group facilitation training and experience.
• Work experience in any of the following areas:
  • Facilities and Infrastructure Life Cycle Management
  • Facilities and Infrastructure Data Management
  • Workflow Application use and/or development
  • Electronic Asset Management System use and/or development
  • Computerized Maintenance Management Systems use and/or development
  • Integrated Workplace Management System use and/or development
  • Information Technology Application configuration and/or development
  • Visual data display development (design and/or coding experience)

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers