Job Description
The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email.
Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency.
Issues that will be resolved include, but may not be limited to : technical assistance with the use of K12-provided equipment (desktops / laptops / monitors / printers), such as troubleshooting start-up / log-in issues, hardware damage, and software viruses;
general application support with the K12 suite of learning systems and business applications; ordering / replacing materials and computer equipment.
Certificates and Licenses : none required
Residency Requirements : Remote Worker, U.S. residents of the 50 states, and D.C.
NOTE : We anticipate this position will pay $16.50 per hour. This is a temporary / contractor role, and you will be an employee of Randstad.
The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email.
Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency.
Issues that will be resolved include, but may not be limited to : technical assistance with the use of K12-provided equipment (desktops / laptops / monitors / printers), such as troubleshooting start-up / log-in issues, hardware damage, and software viruses;
general application support with the K12 suite of learning systems and business applications; ordering / replacing materials and computer equipment.
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys.
We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success.
Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning.
ESSENTIAL FUNCTIONS : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
REQUIRED QUALIFICATIONS :
System Requirements :
Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users.
For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
DESIRED QUALIFICATIONS :
Compensation & Benefits : Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level.
Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.
Offers will typically be in the bottom half of the range.
We anticipate this position will pay $16.50 per hour. This is a temporary / contractor role and you will be an employee of Randstad.
This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.
Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Contractor
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity / Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-05-30