Technical Customer Support Supervisor jobs in Minnesota
Recently Added Technical Customer Support Supervisor jobs
Customer Technical Support Representative
- Lucid Technologies Inc
-
Eagan, MN
FULL_TIME
-
Job Title: IT - Customer Technical Support Representative 4This position is located in Eagan, MN currently allowing hybrid remote work(2 days/week), but this can change to be fully on-site.
The expected shift for this position is 3 pm 11:30 pm CT with Tues / Wed off OR 11 pm 7:730 am CT with Tues / Wed off. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview. Exact shift details will be discussed if position opens.
Description:We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)
The ideal candidate will have past Monitoring and Incident Management /Help Desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.
Roles and Responsibilities:- Experienced in Monitoring and Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.
- Monitor day to day operation of large-scale computing infrastructure involving 300 applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Able to type and communicate in an effective manner
Basic Qualifications:- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- High School diploma or equivalent and 5 years additional experience OR Bachelors degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills
- Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years
Preferred Qualifications:- Bachelors Degree in Computer Science or associated discipline
- Familiarity working with enterprise monitoring products
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
Thanks and Regards,Ravi RajbharUS IT RecruiterLucid Technologies IncE: Ravi.r@lucidtechinc.comC: 1 214-385-4144 Ext:209W: www.LucidTechINC.com - Just Posted
Supervisor Technical Support - Remote
- UnitedHealth Group
-
Minneapolis, MN
FULL_TIME
- Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connectin...
- 10 Days Ago
Customer care / Technical Support Specialist
- BCforward
-
Golden Valley, MN
FULL_TIME
- Company DescriptionBCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. B...
- 20 Days Ago
Technical Support Specialist/Customer Service
- Collabera
-
Golden Valley, MN
FULL_TIME
- Company DescriptionCollabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 con...
- 20 Days Ago
Customer Service Technical Support Rep
- Starkey Hearing Technologies
-
Prairie, MN
FULL_TIME
- DescriptionThe Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, ac...
- 24 Days Ago
Customer Technical Support Specialist - Remote
- Tandem Diabetes Care
-
Minneapolis, MN
FULL_TIME
- Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their h...
- 2 Months Ago
Technical Customer Support Supervisor jobs at Popular Companies
Technical Support Specialist
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/11/2024 12:00:00 AM
Technical Support Consultant
- Kaseya Careers
-
Columbia, SC
- Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Prov...
- 6/10/2024 12:00:00 AM
Technical Support Supervisor
- Koch Industries
-
Atlanta, GA
- Your Job The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and impro...
- 6/9/2024 12:00:00 AM
Technical Support Engineer
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Executive
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Kaseya
-
Columbia, SC
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 4/30/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$85,027 to $113,800