Technical Customer Support Supervisor jobs in Maine

Training Support Specialist

Contract Duration Months

Job Responsibilities :

• Training Support Specialist supports the administration of the Learning Management System (LMS) and management of the Quality System Training Program to ensure employees are trained to perform their activities.
• Provides Subject Matter Expertise on the learning process including learning management systems to other functional areas.
• Ensures effective communication, monitoring, and promotion of learning activities.
• Liaises with Divisions, Managers, and Team Leaders to continuously improve learning processes and / or systems.
• Establishes and maintains a direct and proactive relationship with internal and external customers, has a strong understanding of current customer needs, and anticipates and addresses issues, escalating as applicable.
• Authors and reviews learning documentation / material.
• Training Support Specialist Supports audit readiness to ensure successful audit inspection results related to the Learning system and / or processes.
• Ensures training program meets quality standards.
• Coordinate and support the completion of training programs that are required to meet cGMP requirements.
• Maintains applicable administrative procedures and policies to ensure compliance with business process and regulatory expectations.
• Conduct training curriculum reviews and revise training plans accordingly
• Create and assist with the development of training materials.
• Coordinating resources (other presenters / instructors, course materials, training space, etc.),
• Create / manage a qualified train-the-trainer program

Basic Qualifications Education :

• BS in preferably in Education, Science Engineering, Human Resources, Business, Instructional Design, or related discipline or equivalent combination of education and experience.
• years experience in the medical device or regulated industry preferred.
• Demonstrated proficiency using Microsoft Word, PowerPoint, and Excel

Preferred Qualifications :

• Familiar with federal and other regulations, QSR, ISO , CMDR, IVDD / IVDR
• Knowledge of adult learning delivery techniques and general principles of adult learning is a plus.
• Ability to think strategically and provide direction to the management team along with the capacity to balance both short-term and long-term issues effectively.
• Preparing and delivering presentations
• Requires strong written and verbal communication skills.
• Requires strong organizational and time management skills, and the ability to prioritize multiple responsibilities and projects.
• Requires ability to deal appropriately with regulatory agencies.
• Requires working knowledge of training requirements required by regulatory agencies (documentation, effectivity, etc.)
• Must be able to work independently under minimal supervision.
• Must follow standard safety policies and procedures.
• Experience utilizing word processing software ( Microsoft Office - Word, Excel, and PowerPoint)
• Assure that employees are trained on time by routing documents and scheduling classes for individual employees.
• Gather data and report training metrics to management.
• Assure that the training data gets entered into the LMS.
• May require other training responsibilities as directed.
• This individual must be able to work independently as well as with others.
• Excellent interpersonal, communication, organizational, and follow-up skills are needed.
• Must be able to work under timelines and ensure that training is performed within target dates.
• An error can cause compliance issues such that if an employee is not trained on time or has not been adequately trained, the area can receive audit observations.
• A High School Diploma required, associate degree preferred.
• Knowledge and understanding of training in a regulated environment are desired.

Note :

This position is Non-Exempt. Hours over will be paid at Time and a Half.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• k Retirement Fund
1 day ago