Technical Customer Support Supervisor jobs in Colorado
Recently Added Technical Customer Support Supervisor jobs
Customer Support Technical Specialist
- Terumo
-
Lakewood, CO
FULL_TIME
-
Customer Support Technical Specialist
Date: May 6, 2024
Location: Lakewood, CO, US
Company: Terumo BCT, Inc.
Requisition ID: 31987
At Terumo Blood and Cell Technologies, our 7,000 global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.JOB TITLE: Customer Technical Specialist I – Plasma Business
JOB SUMMARYWorking without significant direction, provides complex problem-solving services in either a field or headquarters environment for customers. Works cross functionally with customer and internal engineering teams to troubleshoot and resolve device issues.
ESSENTIAL DUTIES- Provides device service support to company associates and customers.
- Takes care of direct phone support to customers and field repair staff in the appropriate region.
- Handles all aspects of call from initiation to resolution. Logs information into call tracking systems.
- Escalates challenging technical customer service issues to Global groups for further resolution.
- Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures).
- Maintains equipment used for training.
- Maintains tools used in training classes ensuring good working condition and calibration.
MINIMUM QUALIFICATION REQUIREMENTS
EducationTwo year technical degree.
ExperienceMinimum 2 years experience.
Skills- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated ability to use logical methods to identify and solve equipment problems.
- Desire to teach service training courses.
- Knowledge of troubleshooting computer hardware problems and performing computer diagnostics desirable.
- Knowledge and use of PC software applications and skills to use them effectively.
-Or-
An equivalent competency level acquired through a variation of these qualifications may be considered.
PHYSICAL REQUIREMENTSGeneral Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, traverse, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment.The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Additional Physical RequirementsRequires travel.
Target Pay Range: $51,600.00 to $64,500.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 7.0%
At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
- Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
- In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
- We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
- We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
- Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathetic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
- We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.
Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.
Nearest Major Market: Denver
Job Segment: Behavioral Health, Substance Abuse, Technical Support, Testing, Customer Service, Healthcare, Technology - 1 Month Ago
Lead Customer Support - Technical Account Manager
- Freshworks
-
Denver, CO
FULL_TIME
- Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordab...
- 1 Month Ago
Customer Support Specialist - Denver Tech Center
- Mindful Support Services
-
Denver, CO
FULL_TIME
- This position is worked fully in-office at our Denver Tech Center Mindful Therapy Group Office*Who We Are:Mindful Support Services is a mental health organization focused on business-to-business suppo...
- 1 Day Ago
Technical Support
- Wadsworth Control Systems
-
Arvada, CO
FULL_TIME
- Technical Support Wadsworth Control Systems is the original designer and builder greenhouse automation equipment in North America. We are a small, family-owned business seeking a Technical Support per...
- 21 Days Ago
Web Conferencing Support
- Edgewater Technical Associates
-
Golden, CO
FULL_TIME
- Edgewater Technical Associates is seeking qualified candidates for a Web Conferencing Support opportunity in Golden, CO to support the National Renewable Energy Laboratory (NREL). Work Location: 100% ...
- 1 Month Ago
Qualified Autism Services Practioner Supervisor
- Autism Behavior Support
-
Colorado, CO
FULL_TIME
- Company DescriptionAutism Behavior Support is a provider of Applied Behavior Analysis (ABA) therapy services for individuals with Autism and other psychological disorders. ABA is an evidence-based the...
- 1 Day Ago
Technical Customer Support Supervisor jobs at Popular Companies
Technical Support Specialist
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/11/2024 12:00:00 AM
Technical Support Consultant
- Kaseya Careers
-
Columbia, SC
- Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Prov...
- 6/10/2024 12:00:00 AM
Technical Support Supervisor
- Koch Industries
-
Atlanta, GA
- Your Job The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and impro...
- 6/9/2024 12:00:00 AM
Technical Support Engineer
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Executive
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Kaseya
-
Columbia, SC
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 4/30/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$84,777 to $113,467