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Technical Customer Support Manager jobs in Washington

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Customer Support Manager jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Federal Way, WA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 15 Days Ago
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Technical Support Analyst
  • Renton Technical College
  • Renton, WA OTHER
  • This full-time classified and overtime eligible position is a member of the College Technology Services team and reports to the Technology Support Services Manager. The Technical Support Analyst (TSA)...
  • 4 Days Ago
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Customer Technical Support Specialist - Remote
  • Tandem Diabetes Care
  • Olympia, WA FULL_TIME
  • Compensation ranges from $18.50 - $21.50/hr depending on location and shift.GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their he...
  • 7 Days Ago
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Embedded Technical Support Manager
  • Sibylline Ltd
  • Seattle, WA FULL_TIME
  • Company DescriptionSibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of hig...
  • 2 Days Ago
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Technical Support Manager
  • Canonical
  • Tacoma, WA FULL_TIME
  • Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 milli...
  • 5 Days Ago
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Technical Support Manager
  • Storm2
  • Bellevue, WA FULL_TIME
  • ⚡Position: Technical Support Manager (Escalations)🌎Location: Seattle WA (Hybrid)⚡Company: FinTech/Payments💸 Salary: $180-210k base bonusStorm2 is currently working with a NYSE-listed FinTech company...
  • 10 Days Ago
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Technical Customer Support Manager jobs at Popular Companies

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Customer Technical Support
  • Roper Whitney
  • Rockford, IL
  • $500 sign on bonus available. PURPOSE/FUNCTION/SUMMARY As a Customer Technical Support professional at Roper Whitney LLC...
  • 6/10/2024 12:00:00 AM
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Customer Technical Support
  • Addison Group
  • Gaithersburg, MD
  • Position: Client Technical Support Specialist Location: Gaithersburg, MD - 3 days onsite Are you looking for a growth op...
  • 6/10/2024 12:00:00 AM
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Technical Customer Support
  • Cast & Crew Entertainment Services, LLC
  • Atlanta, GA
  • **Technical Customer Support** at Cast & Crew Entertainment Services, LLC Atlanta, Georgia **About Cast & Crew**We enabl...
  • 6/10/2024 12:00:00 AM
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Technical Customer Support
  • Y Combinator
  • San Francisco, CA
  • **Technical Customer Support** **$50 - $80** **Location** San Francisco, CA, USA / Remote **Job Type** Full-time **Exper...
  • 6/9/2024 12:00:00 AM
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Customer Technical Support
  • ZYBRA
  • Fort Lauderdale, FL
  • Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
  • 6/7/2024 12:00:00 AM
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Technical Customer Support
  • MoeGo
  • Our Mission: The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for t...
  • 6/7/2024 12:00:00 AM
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Technical Customer Support Manager
  • Azena
  • Walnut Creek, CA
  • Job Description Job Description JOB OBJECTIVES: The Technical Customer Support Manager will be responsible for managing ...
  • 6/7/2024 12:00:00 AM
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Plumbing Technical Customer Support Manager
  • Wellspring Wireless Inc
  • Bensalem, PA
  • Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
  • 6/7/2024 12:00:00 AM
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About Washington

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$114,866 to $151,537

Most Popular Cities in Washington for Technical Customer Support Manager Jobs