The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for a Workflow Specialist to join our Business Technology team in Chennai
Do you want to know what we are doing? Have a look underneath.
Bright-River provides Visual Content services to the larger e-commerce and retail companies around the world. Our 2D and CGI visual experts deliver product visual content daily using our in-house developed platform and applications. Our Business Technology team is a dedicated team of engineers and developers working on our application stack and platform. We are spread across our offices in Chennai, Netherlands, New York and Bangladesh.
Are you a technically savvy individual with a keen interest in engaging directly with international clients? Do you thrive on the challenge of working with cutting-edge technology and delight in the opportunity to interact with a diverse clientele? We are on the lookout for someone who not only possesses a clear understanding of technical processes but also shares our passion for delivering exceptional customer experiences. If you are someone who gets excited about the prospect of innovating and implementing state-of-the-art technical solutions, and you excel in a dynamic, fast-paced environment, then this role is tailor-made for you.
What are we looking out for from you?
Technical and Professional Expertise:
Key Responsibilities
Stakeholder Engagement and Collaboration:
Integration Management and Development:
Performance Monitoring and Process Improvement:
Technical Support and Documentation:
Prerogative when you are a Bright-River employee: