The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have exceptional written and verbal communication skills .
We offer a fun and casual environment, a comprehensive benefits package, a competitive hourly wage, PTO accrual, and great advancement opportunities in our growing company.
** Available shifts: Looking for all days, all shifts, full time **
Duties/Responsibilities:
Required Education/Skills/Abilities:
Opportunity:
Great advancement and earning opportunities
· Entry level positions to start and grow with the company
· Management positions available as you learn the business
· Build and manage your own team
· Make more money as gain more experience
Great advancement and earning opportunities
·Benefits:
Great advancement and earning opportunities
· Health, Dental and Vision Insurance
· AD and Life Insurance
· Catered Meals
· 2 weeks PTO
· Free Gourmet Coffee
· Casual dress code
· Fun and engaging environment
· Paid Training
· Free snacks
· Employee Referral Program
· Holiday Celebrations
· Birthday Recognition
Complete Call Solutions provides a multi-channel shared solution. As an agent, this means you are never bored and always learning. Our client's products are varied and thus, the work is exciting and thought provoking.
Job Type: Inbound Customer Service
Full-time
In office only
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person