Technical Customer Support Manager jobs in the United States

Please note these jobs are only available in the States of Arkansas, Kansas, Kentucky, Missouri and Tennessee

Looking for the following shift:

7 am - 4 pm CST - Rotating Weekends

If you...

• Have a basic working knowledge of computers and low-level networking understanding
• Get satisfaction from helping people and troubleshooting to solve real problems
• Believe that your individual contribution can impact a great team
• Have strong communication skills (including proper grammar, clear enunciation, and correct pronunciation)

... We may be your ideal job opportunity!

What We're Looking For:

Ideal candidates for Customer Direct generally have a customer service background. The most successful employees here have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. These positions are perfect for full-time opportunities without the hassle of a commute, or for college students, semi-retired individuals.

And, there are always opportunities for career advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as call center agents.

Some experience or education in Technology is a strong plus!
• Customer service experience preferred
• Call center experience is a plus
• Flexibility in scheduling availability
• Excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang.
• Ability to assist diverse customers with a pleasant, patient, and friendly attitude.
• Proficiency with standard office technologies, including MS Word, Excel, Google Drive, web browsers, email, electronic calendar, instant messaging, information sourcing, etc. Ability to navigate computer software and websites as necessary without third party assistance.
• Ability to offer superior customer service to high-end customers

• Unbelievable benefits, including PTO (paid time off), Health, Vision, Dental and Life Insurance!
• Opportunity to develop valuable communication skills and customer service experience while "on the job"
• World-class work, with World Class Brands.... and, we are really proud of the thousands of people we help every day!
• Fun, dynamic company with really nice, friendly people; a respectful and positive workplace where you are sure to develop life-long relationships!
• Success Recognition and Reward programs to keep things fun and challenging!

Work-from-Home Equipment & Internet Connectivity requirements:

• Internet connection speed: down 12Mbps / up-3Mbps
• Internet connection type: Digital Subscriber Line (DSL) or Cable Internet (mid to higher level DSL service is preferred)
• Wired, not wireless, connection available
• Intel i3 2 GHz processor or higher
• Operating system: Windows 10
• Memory: 8 Gigabytes of Ram Memory Minimum
• Administrative rights to the PC for downloading software
• Two (2) USB 2.0 ports

Customer Direct, LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program

Employment is contingent upon pre-employment criminal background screening in accordance with the company's policy.

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
• Requirements are subject to change with modifications affecting both existing and future employees.