Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Description
The PBX operator is responsible in handling our telephone switching system. The job entails basic customer service. The operator must answer and direct incoming calls, route these incoming calls to the correct individual or department within Larkin, or send to a message system, such as voicemail, if required.
Qualifications
Last updated : 2024-06-01