SURVEILLANCE SUPERVISOR jobs in Texas

Job Summary: Customer Success Supervisor

Company Overview:Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It’s not just our surveillance that’s fast, our US based customer support team is available 24/7 to assist our customers.

Job Overview: The Customer Success Supervisor will manage the Customer Success Associates and the overall day to day operations of the Customer Success contact center. Will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone or email, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers.

Main Responsibilities:

• Supervises, organizes, and mentors direct reports
• Manages employee performance and ensures adherence to department process and procedures
• Manages and oversees the day to day operations
• Assists in the interviewing, selection, and training of new hires.
• Facilitates and organizes training sessions
• Adjust daily team/staff assignments to accommodate workloads and priorities
• Reviews, investigate and resolve inquiries for internal and external customers
• Ensure weekly, monthly, and quarterly performance metrics are met
• Analyze and advise management of personnel, work-flow issues and trends, and recommends resolutions
• Completes special projects and tasks as assigned.

Job Requirements/Preferences:

• HS Diploma/GED required
• 1 year of customer service/support leadership experience preferred
• Previous call center, banking or retail experience preferred
• Great communication and interpersonal skills
• Ability to multitask and be detailed oriented
• Exhibits the ability to prioritize tasks and complete them
• Stable work history
• Ability to successfully pass background check and drug screen is required

Job Type: Full-time

Pay: $40,384.09 - $48,634.61 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Experience:

• Supervising: 1 year (Preferred)
• Call center: 1 year (Required)

Work Location: In person