Software Support Manager jobs in South Dakota
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Technical Support Analyst
- Sunbird Software
-
Sioux Falls, SD
FULL_TIME
-
Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
Essential Duties And Responsibilities- Using a ticketing system – submitting, updating, closing tickets in a timely fashion
- Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
- Analyze, scrub and migrate data from current source to DCIM database
- Develop and enhance documentation to enrich a customer’s experience
- Assist with software testing when new features and fixes are completed by engineering team
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision
- Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
- Editing and working with AutoCAD and Visio drawings
- Create and/or edit models under supervision
- Data center surveys and audits
- Associates degree in a technical discipline or equivalent experience
- One year experience providing customer support for a technical environment
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills
- Demonstrated basic technical knowledge of:
- Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%
- Accountability and the ability to adapt/multi-task/manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
- Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc
- General database SQL knowledge
Job Type: Full-time
WHY SUNBIRD?- We are all about delighting our clients and live/breathe the end client/user experience
- We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to eligible employees
- We believe in collaboration, teamwork, creativity and taking initiative
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
2iFQaLIsfH - 1 Day Ago
IT Service Desk Support Analyst
- Banyan Software
-
Karachi, SD
FULL_TIME
- As the IT Service Desk Support Analyst, you will play a crucial role in supporting the IT operations and infrastructure of our portfolio of acquired software companies. Reporting to the IT Manager bas...
- 20 Days Ago
M&A Manager
- Banyan Software
-
Karachi, SD
FULL_TIME
- Job Profile: This is an opportunity to be a key contributor in a rapidly growing software consolidator. To support our growth, you will help lead a team of M&A Associates/Analysts and be responsible f...
- 20 Days Ago
General Manager, Finance
- Banyan Software
-
Karachi, SD
FULL_TIME
- Job Profile Banyan is hiring a General Manager with leadership and technical accounting experience to lead our important Karachi Finance Division. This Division consists of 30 professionals today with...
- 20 Days Ago
Emergency Department Nurse Manager
- Millbrook Support Services
-
Rosebud, SD
FULL_TIME
- Millbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States. Want to work for a company that actually invests in your future? Along with offe...
- Just Posted
Director of Case Manager
- Healthcare Support Staffing, Inc
-
Sioux Falls, SD
OTHER
- Director of Case Manager HealthCare Support is actively seeking a Director of Case Manager to fill an opening with a critical illness recovery hospital in Sioux Falls, SD. Daily Responsibilities for D...
- 21 Days Ago
Software Support Manager jobs at Popular Companies
Lifestyle Director
- Maplewood Mill Pond LLC
-
West Yarmouth, MA 02673, MA
- Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewoo...
- 6/2/2024 12:00:00 AM
Process Controls Technician
- Prairie Farms
-
Granite City, IL
- Job Details Process Controls TechnicianFull Time7am – 4pm on call off hoursOvertime BenefitsThrift PlanYearly bonus int...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Fort Wayne, IN
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Canfield, OH
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Waco, TX
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Memory Care Coordinator
- Maplewood Mill Pond LLC
-
West Yarmouth, MA 02673, MA
- Reports To: Memory Care Director Summary: The Memory Care Coordinator is responsible for assisting the Memory Care Direc...
- 6/2/2024 12:00:00 AM
Director of Residence Experience
- Inspir Embassy Row, LLC
-
Washington, DC
- Job Title: Director of Resident Experience Location: Washington D.C. Employment Type: Full-Time Salary Range: $75,000 - ...
- 6/2/2024 12:00:00 AM
Major Accounts Inside Sales Representative
- ADP
-
Pittsburgh, PA
- ADP is hiring Inside Sales Representatives. We're looking for someone with a demonstrated sales aptitude and excellent c...
- 6/2/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$104,637 to $148,292
Most Popular Cities in South Dakota for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019