Software Support Manager jobs in Maryland

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software Engineering Manager
  • Software Guidance & Assistance
  • Rockville, MD FULL_TIME
  • Job Details

    Software Guidance & Assistance, Inc., (SGA), is searching for a Software Engineering Manager for a Contract assignment with one of our premier Financial clients in Rockville, MD.

    This position is 80% remote (may be required to go onsite to Rockville, MD quarterly or more often).

    Responsibilities :
    Lead and manage several agile development teams with responsibility for one or more software products.
    Collaborate on and influence cross-organization and cross-product initiatives.
    Partner with peers and leaders across organizational boundaries, communicating effectively with people up and down the organization in both business and technology.
    Engineering Delivery & Project Management
    Establish and extend credibility as an engineer and engineering manager in turn facilitating collaboration with architects and other technical experts to foster technical innovation and the use of advanced techniques and technologies (e.g., machine learning, process automation, advanced engineering practices, etc.) to enhance business value and reduce operational burden.
    Understand viewpoints of and collaborate effectively with product managers and architects to ensure that products are defined, architected, implemented, delivered and supported in alignment with organizational strategy, goals and standards while addressing business objectives and needs.
    Accountable for the credibility of estimates and for consistently and predictably delivering on resulting commitments with expected outcomes.
    Responsible for technical integrity, compliance, and alignment of software products with technology strategy.
    Responsible for compliance of practices and products with all security, privacy, audit and other requirements and FINRA standards.
    Provide clear and timely communication to and effective coordination with stakeholders and leadership to ensure risks, issues and changes are well managed.
    Effectively manage projects with responsibility for outcomes, budget, schedule, resources, quality, risks and internal and external dependencies.
    Team Development
    Build and develop high-performing, appropriately-staffed, self-organizing agile development teams that deliver business value rapidly with high-quality products.
    Assess software engineering practices and implement improvements in engineering practices, operational efficiency, time to value and product quality.

    (Budget & Vendor Management)
    Responsible for the development, forecasting, and management of budgets.
    Responsible for ensuring vendor commitments are met within agreed to budget and schedule and that delivered product or service meets business, operational, compliance and other needs.

    Required Qualifications :
    Bachelor's degree in Computer Science, Information Systems or related discipline with at least ten (10) years of related experience, or equivalent training and / or work experience.
    Five (5) years or more managing one or more technology teams and projects including staff management of at least eight (8) resources and budget of at least $1.5 million.
    Five (5) years or more of progressive responsibility as an engineer on development teams directly responsible for building and delivering software-intensive systems.
    Knowledge of and experience in applying business, technology and management principles involved in strategic planning, organizational change management, resource allocation, human resources modeling, leadership techniques, and coordination of people and other resources.
    Substantial experience and expertise in building, delivering and supporting software-intensive solutions with a focus on engineering, execution and operational excellence meeting stringent business, quality, security and compliance concerns.
    Knowledge of industry-leading technology best practices and methods including agile software development, iterative delivery and cloud computing.
    Demonstrated ability to develop effective working relationships and leverage those relationships to improve the quality of work products.
    Excellent communication, organization, time management, interpersonal and management skills.
    Excellent problem identification, analysis and solving skills.
    Well organized, thorough,

    Desired Experience:
    Java technology stack and best practices
    AWS cloud technology
    Experience working in Agile/Scrum environments
    Experience with implementing process improvements to raise the bar of software quality and delivery

    SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

    SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
  • 22 Days Ago

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IT Support Specialist
  • Independent Software
  • Ellicott, MD FULL_TIME
  • What you will be doing!In the role of an IT Support Specialist, you will operate within a Managed Service Provider environment, delivering assistance to the company's clientele through remote or on-si...
  • 7 Days Ago

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Local Support Technician
  • Independent Software
  • Annapolis, MD FULL_TIME
  • What you will be doing!As a Local Support Technician the candidate will fabricate, install, maintain, and repair electronic, mechanical, and/or other types of components and equipment. Chosen candidat...
  • Just Posted

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Software Engineer
  • Defense Acquisition Support Services LLC
  • Aberdeen, MD FULL_TIME
  • SummaryDAS Services is seeking an experienced Software Engineer to join our team in APG, MD.ResponsibilitiesSystem integration consists of upgrades, testing and configuration of network components on ...
  • 9 Days Ago

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Senior Software Developer
  • G4i Staffing Support Inc.
  • Prince, MD CONTRACTOR
  • Senior Software Developer [ColdFusion developer]Who We AreSTAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Busines...
  • 1 Day Ago

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Collection Manager
  • Independent Software
  • Fort Meade, MD FULL_TIME
  • What you will be doing!As a Collection Manager you will to support core Intelligence Community (IC) missions at Ft Meade and the extended enterprise locations. Candidate will be given the opportunity ...
  • 8 Days Ago

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Chicago, IL
  • Employment status/hours: In-Person; Full-time; Monday – Friday (during traditional school hours) Application period: Ope...
  • 6/11/2024 12:00:00 AM

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Key Account Executive - Located in West Des Moines, IA
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Located in West Des Moines, IA Position: Key Account Executive Who we are: Since 1995, Mediacom Communications has becom...
  • 6/11/2024 12:00:00 AM

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National Sales Associate, OnMedia - Located in West Des Moines, IA
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Located in West Des Moines, IA Position: National Sales Associate, OnMedia Who we are: Since 1995, Mediacom Communicatio...
  • 6/11/2024 12:00:00 AM

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Internet Tech Support Representative I
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
  • 6/11/2024 12:00:00 AM

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Product Support Specialist I - City of Industry, CA
  • Mitutoyo
  • Hacienda Heights, CA
  • Position Summary Perform functions to provide technical support for company products and software to end users, distribu...
  • 6/8/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Waco, TX
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Fort Wayne, IN
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Canfield, OH
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$120,264 to $170,431

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