Software Support Engineer jobs in South Dakota
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Technical Support Analyst
- Sunbird Software
-
Sioux Falls, SD
FULL_TIME
-
Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
Essential Duties And Responsibilities- Using a ticketing system – submitting, updating, closing tickets in a timely fashion
- Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
- Analyze, scrub and migrate data from current source to DCIM database
- Develop and enhance documentation to enrich a customer’s experience
- Assist with software testing when new features and fixes are completed by engineering team
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision
- Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
- Editing and working with AutoCAD and Visio drawings
- Create and/or edit models under supervision
- Data center surveys and audits
- Associates degree in a technical discipline or equivalent experience
- One year experience providing customer support for a technical environment
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills
- Demonstrated basic technical knowledge of:
- Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%
- Accountability and the ability to adapt/multi-task/manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
- Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc
- General database SQL knowledge
Job Type: Full-time
WHY SUNBIRD?- We are all about delighting our clients and live/breathe the end client/user experience
- We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to eligible employees
- We believe in collaboration, teamwork, creativity and taking initiative
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
2iFQaLIsfH - 2 Days Ago
IT Service Desk Support Analyst
- Banyan Software
-
Karachi, SD
FULL_TIME
- As the IT Service Desk Support Analyst, you will play a crucial role in supporting the IT operations and infrastructure of our portfolio of acquired software companies. Reporting to the IT Manager bas...
- 21 Days Ago
Software Engineer
- Omnitech, Inc
-
Sioux Falls, SD
FULL_TIME
- Job DescriptionDescription:POSITION/JOB TITLE: Software EngineerDEPARTMENT: EngineeringREQUIREMENTS: Qualified candidates must be legally authorized to be employed in the United States on a full-time ...
- 1 Day Ago
Senior Software Engineer
- Pearson
-
Pierre, SD
FULL_TIME
- SummaryThe Senior Software Developer is responsible for analysis, design, implementation, and unit testing to produce high-quality code for a project team responsible for supporting a number of cuttin...
- 5 Days Ago
Junior Software Engineer
- SynergisticIT
-
Rapid, SD
CONTRACTOR
- For more than 12 years Synergisticit has helped Jobseekers stand out from other Jobseekers by providing candidates the requisite skills, experience and technical competence to outperform at interviews...
- 5 Days Ago
Senior Software Engineer
- myGwork - LGBTQ+ Business Community
-
Pierre, SD
FULL_TIME
- This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. SummaryThe Senior Software Developer is responsible for analysis, design, implementation,...
- 5 Days Ago
Software Support Engineer jobs at Popular Companies
Software Support Engineer
- Robert Half
-
Milwaukee, WI
- We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing ...
- 6/2/2024 12:00:00 AM
Software Support Engineer
- Tranzeal Incorporated
-
San Jose, CA
- Software Support Engineer (W2 only role) Experience writing and debugging JavaScript Code Working knowledge of object-or...
- 6/2/2024 12:00:00 AM
Enterprise Billing Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- Enterprise Billing Software Support Engineer at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen i...
- 6/2/2024 12:00:00 AM
Software Support Engineer - Workday experience required
- Insurance Office of America
-
Lake Mary, FL
- Description Position at Insurance Office of America Title: Software Support Engineer Welcome to Insurance Office of Amer...
- 6/2/2024 12:00:00 AM
Senior Software Support Engineer/Biomedical Engineer
- BioFire Diagnostics, LLC.
-
Hazelwood, MO
- Senior Software Support Engineer Description: The Senior Software Support Engineer will support and develop software for...
- 6/1/2024 12:00:00 AM
Software Support Engineer (Partially Remote)
- Latitude Inc
-
Austin, TX
- This position allows for 2 days per week remote / work from home. Salary: $100,000 - 143,000/year We are seeking a skill...
- 5/30/2024 12:00:00 AM
Software Support Engineer
- TicketManager
-
Calabasas, CA
- Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends...
- 5/29/2024 12:00:00 AM
IT Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- IT Software Support Engineer at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to ...
- 5/29/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$62,233 to $83,314
Most Popular Cities in South Dakota for Software Support Engineer Jobs
What does a Software Support Engineer do?
Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019