Software Support Engineer jobs in Illinois
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Associate Technical Support Engineer
- Flexera Software LLC
-
Itasca, IL
FULL_TIME
- Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products. Revenera is seeking a customer service professional with a love of problem-solving to join their Technical Support Department. If you have exposure to coding, academic or self-taught, and customer service experience - this role is a logical step in your career. Responsibilities: Verify support agreements Create and update support cases/service requests Provide support assistance on specific Revenera Software products Accept service requests which were not resolvable by the 1st tier team Replicate customer issues in-house, regardless of OS Own and resolve support inquiries of medium to high level complexity Provide timely responses and regular updates on support cases Transition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelines Contribute to the knowledge base and actively use the existing documents in the resolution of support cases Properly document support inquiries using the CRM system Provide mentorship and training to Technical Support Engineers as needed Proactively keep management informed of critical customer issues/concerns Required Experience & Skills: Bachelor’s degree in a technical related field or equivalent work experience Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software Basic programming and scripting knowledge in one or more languages including C , C#, Java, and Powershell Strong customer orientation and dedication Good communication and interpersonal skills (works well individually and as part of team) Fluent in verbal and written English Ability to manage multiple tasks Enjoys problem solving and approaches them analytically and methodically Eagerness to learn new technologies/skills The ability to replicate a customer issue in-house regardless of OS Familiarity with developer software tools Windows administration skills Desired: Technical Support experience a plus Experience working in a SaaS environment Understanding of Revenera products Salesforce Experience Experience working with SOAP and REST APIs #LI-Hybrid #LI-DL1 #TechnicalSupport Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com. How We Roll - Our Culture is built on these Core Values Candor Tell it like it is — solve problems by dealing with them head on Passion What we do may not be for everyone, but we devour it and love making our customers successful Professionalism and Ethics Anyone can just "have a job" — we look for people that strive to “go pro” Keep Score Accountability and transparency are vitally important Celebrate Success Life is short and we work hard to keep our company operating at a high level Give Back We expect to give back to the communities in which we do business
- 16 Days Ago
Senior Software Engineer
- BigTime Software
-
Chicago, IL
FULL_TIME
- Join our dynamic Payments team at a thriving, high-growth SaaS company as a Senior Software Engineer! This opportunity is perfect for a Senior level developer to help mentor a team of up and coming en...
- 1 Day Ago
Software Engineer
- Cloud Software Group, Inc.
-
Naperville, IL
FULL_TIME
- Messaging Engineering Team:This opportunity is for a self-starting individual to join a professional software development team and participate in all areas of software development from definition, des...
- 1 Month Ago
(Remote) Senior Software Engineer
- Systems & Software, Inc.
-
Vermont, IL
FULL_TIME
- Senior Software Engineer (Billing and Accounting) Systems & Software - Remote Join Harris' Systems & Software, a pioneering force in the Utility CIS arena, as a Senior Software Engineer. Our focus is ...
- 15 Days Ago
Pre-Sales PLM-Software Engineer III
- Siemens Digital Industries Software
-
Rosemont, IL
FULL_TIME
- Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, spa...
- 7 Days Ago
Senior Software Engineer - Active Spaces Team
- Cloud Software Group, Inc.
-
Naperville, IL
FULL_TIME
- About This Team:This opportunity is for a self-starting individual to join a professional software development team and participate in all areas of software development from definition, design, develo...
- 2 Months Ago
Software Support Engineer jobs at Popular Companies
Software Support Engineer 3
- FLEXSHOPPER LLC
-
Boca Raton, FL
- Job Details Job Location Boca Raton - BOCA RATON, FL Position Type Full Time Education Level 4 Year Degree Job Shift Day...
- 6/10/2024 12:00:00 AM
Software Support Engineer
- Square 9 Softworks
-
Boston, MA
- Job Description Job Description The Role As a Support Engineer at Square 9, you will provide Level 2 and 3 support for c...
- 6/10/2024 12:00:00 AM
Software Support Engineer (Partially Remote)
- Latitude Inc
-
Austin, TX
- This position allows for 2 days per week remote / work from home. Salary: $100,000 - 143,000/year We are seeking a skill...
- 6/9/2024 12:00:00 AM
IT Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- IT Software Support Engineer at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to ...
- 6/8/2024 12:00:00 AM
Software Support Engineer
- Robert Half
-
Milwaukee, WI
- We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing ...
- 6/7/2024 12:00:00 AM
Software Support Engineer
- Tranzeal Incorporated
-
San Jose, CA
- Software Support Engineer (W2 only role) Experience writing and debugging JavaScript Code Working knowledge of object-or...
- 6/7/2024 12:00:00 AM
Enterprise Billing Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- Enterprise Billing Software Support Engineer at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen i...
- 6/7/2024 12:00:00 AM
Desktop Support Engineer
- Planned Systems International
-
North Chicago, IL
- Overview Planned Systems International, Inc (PSI) is seeking a Customer Service Engineer in North Chicago, IL. This posi...
- 6/6/2024 12:00:00 AM
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$70,980 to $95,025
Most Popular Cities in Illinois for Software Support Engineer Jobs
What does a Software Support Engineer do?
Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019