Slot Shift Manager jobs in the United States

SCOPE OF POSITION :

The Assistant Slot Shift Manager is responsible for assisting in the management of the day-to-day operations of the Slot Operations Team Members during their assigned shift with specialized attention to guest service, protection of company assets and ensuring duties are performed in accordance with departmental and company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Assists in the management of effective performance and operation of the shift, by maintaining service standards and managing expenses through adequate staffing levels and accuracy of timecards.
• Responsible for the performance of all Slot Supervisors, Keno Supervisor and Slot Attendants on assigned shift and communicates to the Slot Shift Manager any machine, guest or Team Member problems.
• Assists in the organization of assigned shift and casino floor, including daily Team Member assignments, Team Member break schedules and staffing levels.
• Enforces performance standards, policies and procedures implemented by the organization, department or Gaming Authority.
• Assists in maintaining appropriate staffing levels in the department through training, evaluating, and disciplining Team Members as needed.

Assists in the interviewing and selection process of new Slot Operations team members as needed.

• Responsible for verification and accuracy of Title 31 documents and any other gaming related documents. Records, tracks and disciplines if necessary any exceptions and / or violations.
• Assists in reviewing and evaluates slot services, departmental performance, working with management to take appropriate steps to resolve unsatisfactory results or conditions.
• Responsible for verifying and ensuring payouts of large jackpots and fills are properly executed, with authority over all money transactions to make decisions on such matters as short pays / no pays and customers shortchange on their shift.
• Contributes to the development and assists the Slot Department Trainer on programs within the Slot Operations division.
• Responsible for maintaining a strict level of confidentiality including, but not limited to Team Member records and machine option settings.
• Responsible for handling guest complaints and disputes, communicating with Slot Technicians and / or Slot Manager if necessary.
• Initiate and promote communication with subordinates, Team Members, Vendors, Management, Gaming Investigators and other departments.
• Responsible for maintaining a dependable work attendance with established company policies.
• K nowledge of local jurisdiction gaming laws (Federal, Tribal, etc.) and attendant regulations as well as the company’s internal controls, policies and procedures.
• Maintains knowledge of all current property promotions.
• Encourages mutual respect, dignity and integrity with all Team Members and guests, promotes positive guest service by use of the FireKeepers Guest Service Culture;

WEEA (Welcoming, Engaging, Enthusiastic and Appreciative).

SUPERVISORY RESPONSIBILITIES :

• Directly supervises all Slot Supervisors, Keno Supervisors and indirectly supervises all Slot Attendants on assigned shift.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include assisting with : training of Team Members; planning, assigning and directing work; appraising performance;

rewarding and disciplining Team Members; addressing complaints and resolving problems; and assisting in the interviewing and selection process of new Team Members.

MINIMUM REQUIRED QUALIFICATIONS

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

Minimum of six years in a 2,500 game Slot Department comprising of three successful years in a Slot Supervisor position or above.

Working knowledge of IGT Advantage programs, Newave and VizExplorer. Working knowledge of internal controls with regards to Slots with the ability to create, modify and recommend change.

Strong computer skills. Must possess strong interpersonal and leadership skills, as well as sound judgment, organizational and planning abilities.

Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

Bachelor’s Degree in Business Management in addition to minimums listed above. Successful completion of any of the FireKeepers Casino Hotel Track Training programs.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization. .

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear for extended periods of time in varying temperature fluctuations.

The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

Must be able to work in a smoke filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-05-23