Senior Operations Manager jobs in Iowa

Eagle Life Insurance Company®, a wholly owned subsidiary of American Equity Investment Life Insurance Company®, is an annuity provider that specializes in the design of safe, innovative retirement solutions and servicing financial institutions while applying a business approach that sets us apart. In an industry built on trust and relationships, we believe it is the people that make a company and our people are significant to our growth and the key to our success.

Eagle Life has job opportunities to take your career to the next level while offering excellent benefits, community and employee engagement, and educational advancement in the insurance industry. We are looking for high energy individuals aspiring and ready to extend their reach with a company that is innovative, inclusive and making a lasting impact. Join a team where you are appreciated and valued, work-life balance is top priority and company culture is not just talked about but is something that’s expressed in our daily work environment.

Apply today to be a part of our success and Soar Higher®!

**Position has an on-site work schedule in West Des Moines**

GENERAL PURPOSE OF THE JOB:

The Senior Operations Relationship Manager leads operational onboarding efforts with new and existing distribution partners including Banks, Broker Dealers and third-party marketing organizations. The incumbent also serves as the primary relationship manager and liaison on operations and new business matters between assigned banks, broker dealers, wholesalers, and Eagle Life internal resources and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively manages and leads onboarding efforts with new Banks, Broker Dealers and third party marketing organizations, including but not limited to, assessing technology and operational needs, conducting planning meetings with new and existing partners as well as internal stakeholders.
• Coordinates execution of all selling agreements, updates, and commission changes ensuring documents are retained and information is kept up-to-date at all times. Proactively partners with IT and sales to develop strategic technology enhancements for DTCC, Firelight, Affirm, Simon, Subscribe and other electronic platforms in order to make Eagle Life more competitive and efficient, coordinating testing and launch of new tools and enhancements to existing tools.
• Serves as the primary operations contact and liaison between assigned banks, broker dealers, wholesalers, internal resources and management.
• Researches, resolves, tracks and reports on all system platform issues that affect sales and Eagle Life’s relationship with the assigned firms in a manner that is in-line with our service level standards.
• Researches and determines appropriate staff/management to engage for problem resolution and related project implementation.
• Determines reasonable solutions, presents recommendations and negotiates final decision with affected staff and management.
• Communicates agreed upon solutions to assigned firms within established timelines.
• Updates and maintains the database of all occurrences, parties involved and agreed upon resolution.
• Analyzes and determines effect of technology and operations initiatives of partners on AEL/Eagle systems and/or administrative processes and communicates to appropriate areas.
• Back up for firms assigned to Operations Relationship Coordinator to perform relationship management duties for their assigned forms when not available.
• Occasional travels to visit assigned firms, support off-site company meetings and attend industry meetings.
• Manages Raymond James Report Card.
• Performs other related work as required.

SUPERVISORY RESPONSIBILITIES:

None required for this position.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in information technology, business administration or related field of study; plus five (5) years of similar operations and technology experience in the insurance industry; or equivalent combination of education and/or experience

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in the use of MicroSoft Office Suite including Excel, PPT, Word and Onenote.
• Strong technology aptitude.
• Strong organizational skills with emphasis on prioritization of Eagle Life project list
• Strong customer relationship, stakeholder management and servicing skills as well as internal corporate relationship management capabilities.
• Effective verbal and written communication skills including ability to work with individuals via phone to educate on processes.
• Ability to effectively present information to top management at Eagle Life as well as distribution partners.
• Mathematical skills and strong attention to systems and other detail.
• Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
• Strong organizational and planning skills.
• Complex problem solving skills, including ability to deal with a variety of concrete variables in situations where only limited standardization exists; and collect data/information and provide accurate feedback/answers to the client on a timely basis.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals and technical/operational procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.