Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support?
We're seeking a dedicated Junior Client Support Representative to join our expanding team and become a vital part of our customer service and client support department.
If you have excellent communication skills, a knack for problem-solving, and a desire to excel in a team-oriented environment, we want to hear from you.
Join us as a goodwill ambassador for our major clients and help us provide exceptional service. Junior Client Support Representative Responsibilities : Interact with clients on a daily basis to provide product and service recommendations, answer questions, resolve concerns, and process requests Provide exceptional client support by establishing genuine rapport and guiding them through available products and services with the utmost level of professionalism, honesty, and transparency Maintain a comprehensive working knowledge of products and services to effectively address a client’s inquiries and questions Identify potential client issues and provide quality solutions to resolve the task at hand in an efficient and timely manner Maintain detailed records of conversations, complaints, and interactions using our CRM software Collaborate with fellow team members across the customer service, sales, and client support teams to ensure a seamless client experience Knowledge, Skills, and Abilities : You will be the face of our organization, so providing exceptional client service is paramount to the success and growth of our firm Effective communication skills are essential for assisting clients and resolving their inquiries Your friendly and outgoing nature will help create positive interactions with clients You'll collaborate with colleagues to provide comprehensive client support Ensuring accuracy and attention to detail in all client interactions is crucial Ability to take direction and work in a collaborative, team-oriented environment Education and Experience : High School Diploma : Minimum educational requirement Previous experience in customer-facing roles such as in the restaurant, retail, or service industries is highly preferred #Li-Onsite Powered by JazzHR
Last updated : 2024-05-31