Restaurant Director - Casino jobs in Massachusetts

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Increase Company revenue by retention and relationships with VIP Player Base (weekly telemarketing calls and in-person visits)
• Assists in planning/executing of special events to stimulate revenue growth, improve operational costs and enhance service levels
• Devotes significant time being visible and available on the casino floor (during individual visits and special events)
• Assist in resolving guest opportunities or issues, on behalf of the Company, in a fair, professional and equitable manner
• Maintains knowledge of Casino Marketing and Player Development programs/promotions to encourage participation
• Decides and provides complementaries based on factors of recorded play, earned points, and customer profitability
• Utilize Sales Force (CRM) tracking for all player contact, profile preferences and tasks; reviewing all monthly metrics with Management, setting/adhering to quarterly goals, and completing task requirements in a timely manner
• Maintains a high level of confidentiality (including Player information such as contact information and level/frequency of play)
• Establishing relationships with all service departments for purpose of caring for high value/VIP Players
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements
• Work within the guidelines established by the company and completing other duties as assigned

BRING US YOUR BEST.

• Must have an outgoing, energetic and enthusiastic attitude
• Must be 21 years of age
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required
• Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred
• Ability to communicate with internal and/or external guests
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined space

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY