Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
iWest Companies is looking for an experienced client account manager to oversee and manage our accounts for our premiere white glove delivery service, InterWest Final Mile Logistics in a regional capacity. The position requires the following: the ability to partner with and inspire leaders and teams; possess a strong operational background; and to build successful relationships with external business partners. The position also requires a dynamic and customer focused professional with an eye for detail and a flexible mindset. With the location of our Markets, the ability to travel 50%-75% of the time will be required.
The ideal candidate will have a sharp business mind and proven success in managing multiple accounts, and creating synergies to streamline the workload and maximize productivity. This person will be skilled in interpersonal relations, process accountability, expense management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the partners and the operations team.
We want people who will represent our values of extraordinary service, dedication to win-win partnerships, and commitment to ensure excellent service standards. Providing an amazing customer experience is our top priority!
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Job Type: Full-time
Pay: From $90,000.00 per year
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Work Location: In person