Provider Network Specialist jobs in Virginia

Why You Want To Work Here :

In this position we seek a highly personable and detailed individual to work with childcare providers across the country to help them navigate government programs.

Responsibilities of the Provider Liaison Specialist :

• Serve as principal liaison for providers in all areas of fee assistance program eligibility (ie. updating documents, verifying submitted information, answering all provider questions / concerns)
• Assist providers in assessing qualifications according to the Department of Defense policies and provide exceptional customer service support in navigating fee assistance program policies and procedures
• Enter and maintain customer data into the electronic database
• Receive incoming calls, letters and E-mail from families and providers and provide exemplary customer service via active listening and professional communication
• Maintain respectful working relationship with clients and adhere to high-ethical standards including maintaining strict confidentiality
• Provide weekly report on pre-determined measurable job tasks and call volume
• Participate in a team-oriented work environment
• Assist with special projects and other functions as needed to accomplish mission and objectives
• Perform other duties as assigned

Qualifications of the Provider Liaison Specialist :

• Completed bachelor's degree or relevant experience
• Proven experience providing customer service to diverse populations. Conflict resolution experiences a plus
• Experience in a social services, human services, or child development setting
• Experience with case management and multi-tasking
• Experience with call center environment
• Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
• Experience with the Microsoft Office suite of products and Internet-savvy
• Exceptional oral and written communication skills
• Fluency in Spanish is a plus

Provider Liaison SpecialistArlington, VA (Remote)Full-time

Last updated : 2024-05-04