Program Manager - Social Service jobs in Delaware

Job Description:

• The Community Programs Manager oversees the Mobile Bridge team, Encampment teams, and Community Case Management staff in all three counties who are mostly comprised of Peer Support.
• The Community Program Manager ensures that teams work collaboratively and follow safety protocols as they provide community outreach with emphasis on the unhoused and individuals in encampments who suffer from substance use and/or co[1]occurring disorders.
• The Community Program Manager organizes and manages calendar of community events where Bridge/Mobile Bridge staff represent its programs by providing information to community partners. Community Program Manager’s work involves developing solutions to problems, deciding on a course of action, and making recommendations to management.
• Incumbent oversees and ensures the efficiency of programs; instructs and provides guidance to staff to promote client-centered and appropriate services.
• Oversee and participate in monitoring Mobile Bridge, Encampment, and Case Management services.
• Supervise staff who arrange both internal and external events representing the Department/Division.
• Interview staff, observe work processes and gather data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives. Plan, assign, and review the work of subordinate staff.
• Arrange training for staff members as determined needed and appropriate. Enforce service expectations of assigned staff through employee monitoring, appraisals, and coaching as needed. Maintains records of staff’s daily/weekly reports and coalesces information into weekly summary as requested.

Qualifications:

• 18 years of age or older.
• Have a valid driver's license.
• Have basic computer competence in Microsoft Office products; experience working with EMH/EHR is preferred.
• Have a High School Diploma or GED; a college degree is preferred.
• A Certified Peer Supervisor with experience in Mental Health and Substance Use Disorders is strongly desirable.
• Has one or more years of supervisory experience: knowledgeable of staff performance evaluation techniques and progressive discipline.
• Willing to work in a field setting and be open to travelling statewide as needed.
• Thorough understanding of case management policies and procedures and HIPAA requirements. and HIPAA laws.