Player's Club Director - Casino jobs in Florida
Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Player's Club Director - Casino jobs
PLAYER DEVELOPMENT - EXECUTIVE HOST
- Seminole Hard Rock Hotel & Casino Hollywood
-
Hollywood, FL
FULL_TIME
-
Job Location(s) US-FL-Hollywood
Overview
About Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!
Responsibilities
Under the direction of the Director of Player Development the incumbent builds and maintains relationships with targeted guests through personal contact by phone and in person in order to generate incremental gaming revenues.
Essential Job Functions- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
- Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
- Increase the growth of gaming revenues through development of a targeted customer base.
- Track guest’s visits, arrange accommodations and provide complimentaries according to established guidelines.
- Greet guest in the casino and participate in social events and special promotions.
- Issue Player’s Club cards and promote the program and related promotions.
- Research, update, and organize personal player information to ensure accurate and proper communication.
- Ensure the protection of guests’ rewards and credit lines.
- Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
- Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
- Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts.
- Assist in the development of incentive programs, host goals, special events and marketing programs.
- Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
- Maintain up to date knowledge of competitors’ promotions.
- Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager.
- Safeguard the confidential nature of all departmental and company records.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
High school diploma or equivalent required and three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience. Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred.
Work Environment- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Required
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:- Credit Check
- Criminal Background Check
- Drug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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Director of Club Membership
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The Villages, FL
CONTRACTOR
- DescriptionDirector of Club Membership[Club’s Sales Representative]About UsThe Pickleball Club, headquartered in Sarasota, FL is a developer of premier membership based one of a kind indoor pickleball...
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PLAYER DEVELOPMENT - CASINO HOST (Seminole Hard Rock Hotel & Casino Hollywood)
- Hard Rock International (USA), Inc.
-
DAVIE, FL
FULL_TIME
- Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida....
- 4 Days Ago
PLAYER DEVELOPMENT - CASINO HOST (Seminole Hard Rock Hotel & Casino Hollywood)
- Hard Rock International (USA), Inc.
-
DAVIE, FL
FULL_TIME
- Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida....
- 4 Days Ago
Golf Player Services - Part Time
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-
Delray Beach, FL
PART_TIME
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DIRECTOR - PLAYER DEVELOPMENT
- Seminole Gaming
-
Davie, FL
FULL_TIME
- Overview In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee ...
- 29 Days Ago
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About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Player's Club Director - Casino jobs
$55,309 to $101,807
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