Player's Club Attendant - Casino jobs in the United States
Player's Club Attendant - Casino enrolls new Player's Club members and provides customer service to existing members. Informs Player's Club members of benefits, contests, and promotions. Being a Player's Club Attendant - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Player's Club Attendant - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Player's Club Attendant - Casino jobs
PLAYER'S CLUB SUPERVISOR
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
-
Position Summary
Assures Player’s Club Hosts provide outstanding customer service to casino customers. Provides leadership and motivation to staff at all levels to ensure consistent and professional corporate image and the adherence to all implemented policies and procedures. Promotes the benefits of club membership by assisting and educating customers on all benefits.
Supervision Exercised
Supervised by the Player’s Club Manager.
Supervises the Player’s Club Hosts.
Major Duties and Responsibilities
- Supervises hosts on all day-to-day functions and tasks of the Player’s Club including evaluating performance, taking appropriate disciplinary action and commendations when necessary.
- Supervises hosts on all day-to-day functions related to the functions and tasks associated with Ticketmaster outlet.
- Conducts daily staff meetings with hosts to review Stand Up’s and provides updates to promotions, Peak Rewards Members benefits, schedule changes, etc.
- Assists in ensuring the day-to-day operational policies and procedures for the Player’s Club and the use of the player-tracking system are followed at all times.
- Assists in creating and implementing Player’s Club procedures, departmental policies, and adherence to the system of Internal Controls.
- Recommends efficiency improvements to Player’s Club Manager on the daily operations of Player’s Club.
- Assists in training Player Club personnel on day-to-day operations of the Player’s Club.
- Creates a report to record guest related issues.
- Creates player-tracking reports as requested by Player’s Club Manager and management.
- Creates end of shift reports and provides all necessary information daily.
- Makes daily updates to the Performance Journals of each host they worked with that day to provide accurate information for evaluations and performance reviews.
- Assists with promotional/special event including providing the required promotional items need for the event.
- Completes appropriate paper work to retrieve cash from vault to make payouts to customers for all promotions.
- Evaluates promotional events and creates outcome reports with the assistance of Player’s Club Manager.
- Ensures goals, expectations, and customer service levels are achieved, as outlined by the Player’s Club Manager.
- Communicates system problems or concerns regarding program management to Player’s Club Manager and MIS.
- Makes recommendations from a user’s perspective on improvements needed to the player-tracking system.
- Responsible for ensuring inventory tracking and control procedures are adhered to. . There should be Zero unexplained variances with inventory of promotional materials.
- Assists in creating teamwork initiatives in coordination with Player’s Club Manager.
- Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's and POP's. Document spot checks in Performance Journals and End of Day reports.
- Responsible for completing performance evaluations, training guidelines / coaching & mentoring programs along with scheduling according to appropriate standards for all areas of supervision.
- Responsible for helping prepare expense and revenue departmental budgets in accordance with property timelines and methods, as well as monitor and report on expenses and revenues periodically to ensure guidelines are being followed.
- Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia and the other governing bodies including but not limited to NIGC and STGC standards.
- Helps hosts achieve outlined goals and plan of action objectives by periodically meeting with and assisting hosts with tasks and needs associated with the goals and objectives.
- Helps perform drawings on a timely basis, conducts and monitors other promotional games (wheel spinning, cash cage etc.) and identify player as a valid winner by verifying player’s card and valid ID against drawing ticket and the information contained within computer system (Konami).
- Assists management in the year over year reduction of exception reports for the department.
- Performs other relevant and related duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Ability to assist in planning and implementing work schedules.
- Must have excellent customer service, sales and/or marketing skills.
- Good Verbal and Written communication skills.
- Ability to deal effectively with the public and satisfy customer issues.
- Basic money handling and variance tracking skills.
- Ability to organize thoughts and write clearly and concisely in order to create reports, documents, forms, logs and accounting reconciliation via computer and manually.
- Ability to stand for entire shift.
- Ability to lift heavy merchandise.
- Knowledge of computer systems and use of Windows operating systems as well as various computer applications, and data processing and data entry.
- Ability to identify and report fraudulent activity to Player’s Club Manager, Security, Gaming Commission and management.
- Ability to perform all tasks and functions of Player’s Club host position.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma or GED certification.
- Two (2) years customer service including six (6) months prior supervisory experience or training.
- Must be at least 21 years of age.
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Preferred:
- Knowledge of all games offered by casino.
Licensing Status
- Must be able to obtain and maintain the required Gaming License.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors and outdoors.
- Work hours subject to change including working odd and unusual hours, including weekends and holidays with overtime work required.
- Must be able to work long hours under stressful conditions.
- Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following:
- Trunk-bend, twist, rotate, push, pull, and carry
- Arms-reach, carry, push, pull, lift, twist, and rotate
- Legs-lift, push, pull, twist, and rotate
- Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
- Must be able to lift 50 lbs
- 10 Days Ago
Player's Club Host
- Jena Choctaw Pines Casino
-
Dry Prong, LA
FULL_TIME
- Player's Club Host SUPERVISOR: Players Club Shift Supervisor EXEMPT (Y/N): No SUMMARY: Under direct supervision of the Players Club Shift Supervisor, Responsible for generating a positive and friendly...
- 21 Days Ago
Player's Club Host
- Jena Choctaw Pines Casino
-
Dry Prong, LA
FULL_TIME
- Player's Club Host SUPERVISOR: Players Club Shift Supervisor EXEMPT (Y/N): No SUMMARY: Under direct supervision of the Players Club Shift Supervisor, Responsible for generating a positive and friendly...
- 21 Days Ago
PLAYER'S CLUB HOST
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary Promotes the Player’s Club program by assisting customers through the membership process and explaining the benefits and perks of membership. Supervision Exercised Supervised by the P...
- 1 Month Ago
Player s Club Rep
- Grand Lake Casino
-
Grove, OK
OTHER
- Job Details Job Location: Grand Lake Casino - Grove, OK Position Type: Full Time Education Level: GED or High School Equivalent Salary Range: $13.00 - $13.00 Hourly Job Shift: Second (Evening) Descrip...
- 2 Months Ago
Marketing-Player Club Representative
- Four Queens Hotel and Casino
-
Las Vegas, NV
OTHER
- Explains and promotes the company player's club. Enrolls new members and assists existing members with player's club transactions. Creates and ensures a fun-filled and exciting environment. Ensures al...
- 2 Months Ago
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Income Estimation for Player's Club Attendant - Casino jobs
$29,379 to $35,684