JOB DESCRIPTION SUMMARY

The HSD provides leadership for resident care and the medication program in assisted living and/or memory care neighborhoods under the direction of the Regional Health Services Director, Registered Nurse, and Executive Director, as applicable by State law, to promote the health and wellness of the resident population. This position is responsible for directing each resident's health concerns, including but not limited to resident assessments, medication/pharmacy management, resident activities of daily living, and personal care needs. Abides by and upholds company core values.

QUALIFICATIONS

• Minimum one year of experience in senior care or related health programs, preferably in an assisted living or memory care setting.
• Must be able to read, write, and speak English for safety and work instruction purposes.
• Must be computer proficient in typing and various programs, including a background in EHR management.
• Subject to a minimum criminal background check.
• Must desire to work with seniors and tolerate behaviors associated with dementia and other aging processes.
• Hold a current unencumbered license in the state the employee resides in as a Licensed Vocational/Practical Nurse or Registered Nurse.
• Hold current CPR certification.
• Valid driver's license with reliable transportation for resident assessments and community marketing events.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES The HSD must exhibit the following competencies:

• Critical Thinking: Efficient in developing teaching plans, gathering appropriate teaching materials, identifying training plan objectives, and providing training in assigned communities. Ability to proactively identify training challenges and develop educational plans to resolve training challenges.
• Collaboration: Works collaboratively with the community team/and or regional team to assess, plan, develop, implement, facilitate, evaluate, and revise clinical and educational programming for assigned communities.
• Results Orientation: Develops and conducts educational training plans based on the community's educational needs and assists the community in achieving positive regulatory outcomes related to employee education and adherence to Sinceri clinical systems and processes.
• Leadership: Inspire the trust of others; balance team and individual responsibilities; give and welcome feedback; exhibit objectivity and openness to others' views; contribute to holding each other accountable and building a positive team spirit; put the team's success above your own interests.
• Integrity and Ethics: Treat people with respect and individuality regardless of their status or the situation; do what you say; be fair and equitable in all interactions; be a good steward of company resources; actively contribute toward employees' success and the community's goals; uphold organizational values.
• Dependability: Maintain work behavior that invites trust and reliance; role model positive attendance and punctuality standards; ensure work responsibilities are completed correctly and are covered when absent; arrive at meetings and appointments prepared and on time.
• Professionalism: Uphold high work standards that reflect the company's purpose and goals; accept responsibility for own actions; react to challenges

positively and calmly; provide leadership in maintaining the highest technical and customer service standards for the residents served.

• Innovation: Meet challenges with creativity and resourcefulness; remain open to change and others' ideas and try new things; generate suggestions for improving work processes, services, and products.
• Oral Communication: Speak persuasively, with intention and thought, in positive and negative situations; fully listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings without dominating others.
• Written Communication: Write clearly and informatively; present numerical data effectively; read and interpret written information; ensure adequate, effective communication with all team members to maintain company values, goals, and culture.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance.

SPECIFIC DUTIES AND RESPONSIBILITIES (Not an exhaustive list)

1. Leadership

• Direct and lead the resident care and medication programs in the community.
• Assist the business office manager in completing new hire paperwork, monitor time sheets, and perform staff evaluations per company policy.
• Assist and collaborate with the business office manager on the level of care and ancillary charges for residents to ensure they are being charged appropriately.
• Complete and/or oversee scheduling for caregivers, nurses, and/or medication aides.
• Staff resident care and medication staff appropriately according to state regulations and organizational guidelines for quality resident care.
• Participate in clinical and staffing on-call schedule as required.
• Participate in the Manager on Duty call schedule.
• Operates department within established budgetary guidelines.
• Assist with sales and marketing responsibilities and networks with referral sources within the healthcare community.
• Serves as a member of the community management team and may act as Executive Director in the Executive Director’s absence, if assigned.

QUALIFICATIONS

• Minimum one year of experience in senior care or related health programs, preferably in an assisted living or memory care setting.
• Must be able to read, write, and speak English for safety and work instruction purposes.
• Must be computer proficient in typing and various programs, including a background in EHR management.
• Subject to a minimum criminal background check.
• Must desire to work with seniors and tolerate behaviors associated with dementia and other aging processes.
• Hold a current unencumbered license in the state the employee resides in as a Licensed Vocational/Practical Nurse or Registered Nurse.
• Hold current CPR certification.
• Valid driver's license with reliable transportation for resident assessments and community marketing events.

  ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES The HSD must exhibit the following competencies:

• Critical Thinking: Efficient in developing teaching plans, gathering appropriate teaching materials, identifying training plan objectives, and providing training in assigned communities. Ability to proactively identify training challenges and develop educational plans to resolve training challenges.
• Collaboration: Works collaboratively with the community team/and or regional team to assess, plan, develop, implement, facilitate, evaluate, and revise clinical and educational programming for assigned communities.
• Results Orientation: Develops and conducts educational training plans based on the community's educational needs and assists the community in achieving positive regulatory outcomes related to employee education and adherence to Sinceri clinical systems and processes.
• Leadership: Inspire the trust of others; balance team and individual responsibilities; give and welcome feedback; exhibit objectivity and openness to others' views; contribute to holding each other accountable and building a positive team spirit; put the team's success above your own interests.
• Integrity and Ethics: Treat people with respect and individuality regardless of their status or the situation; do what you say; be fair and equitable in all interactions; be a good steward of company resources; actively contribute toward employees' success and the community's goals; uphold organizational values.
• Dependability: Maintain work behavior that invites trust and reliance; role model positive attendance and punctuality standards; ensure work responsibilities are completed correctly and are covered when absent; arrive at meetings and appointments prepared and on time.
• Professionalism: Uphold high work standards that reflect the company's purpose and goals; accept responsibility for own actions; react to challenges

• positively and calmly; provide leadership in maintaining the highest technical and customer service standards for the residents served.

• Innovation: Meet challenges with creativity and resourcefulness; remain open to change and others' ideas and try new things; generate suggestions for improving work processes, services, and products.
• Oral Communication: Speak persuasively, with intention and thought, in positive and negative situations; fully listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings without dominating others.
• Written Communication: Write clearly and informatively; present numerical data effectively; read and interpret written information; ensure adequate, effective communication with all team members to maintain company values, goals, and culture.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance.

• 
  SPECIFIC DUTIES AND RESPONSIBILITIES (Not an exhaustive list)

  1. Leadership

• Direct and lead the resident care and medication programs in the community.
• Assist the business office manager in completing new hire paperwork, monitor time sheets, and perform staff evaluations per company policy.
• Assist and collaborate with the business office manager on the level of care and ancillary charges for residents to ensure they are being charged appropriately.
• Complete and/or oversee scheduling for caregivers, nurses, and/or medication aides.
• Staff resident care and medication staff appropriately according to state regulations and organizational guidelines for quality resident care.
• Participate in clinical and staffing on-call schedule as required.
• Participate in the Manager on Duty call schedule.
• Operates department within established budgetary guidelines.
• Assist with sales and marketing responsibilities and networks with referral sources within the healthcare community.
• Serves as a member of the community management team and may act as Executive Director in the Executive Director’s absence, if assigned.

• 
  2. Resident Care Program

• Provide training, supervision, and monitoring of caregivers in following the resident service plan and completing tasks for the assigned services.
• Review the resident's medical report before move-in to ensure that the community can accommodate their needs per company policy and state regulations for their individual needs and that regulatory requirements have been fulfilled.
• Initiate resident service plans according to the resident's individualized needs as prescribed by the ordering healthcare provider in conjunction with the HSD.
• Ensure caregivers complete daily services and that service plans are updated swiftly when changes are reported.
• Manage residents' health care, including disseminating information to families, staff, healthcare providers, and third-party providers.
• Perform on-site assessments of residents admitted to hospitals or skilled nursing facilities for treatment and maintain contact with the residents' families and discharge planners to coordinate the resident's return to the community.
• Work collaboratively with the Community Relations Director with resident move-ins and complete resident pre-admission assessments timely.
• Meet with residents and family members regularly for care plan review and level of care changes and answer health care-related questions.
• Evaluate resident’s weight and skin and obtain physician orders for treatments and interventions as needed, working with third-party providers.
• Ensure ancillary medical services such as podiatrist, healthcare provider visits, dental visits, psych visits, ambulance, etc., are scheduled and followed through.

• 
  3. Medication Program

• Provide training, supervision, and monitoring of medication aides and/or licensed nurses in the assistance and/or administration of medications, including but not limited to auditing medication sheets, medication passes, shift change MAR audit, and narcotic counts.
• Assure that medications prescribed have orders, are available, and are transcribed correctly in the EMAR by frequently auditing the medication records and chart and ensuring proper documentation for medication assistance administration.
• Maintain ongoing communication with the resident, family, physician, and pharmacy regarding the resident’s medication needs, etc.

• 
  4. Memory Care Program (if applicable)

• Become proficient in dementia/Alzheimer's resident care and the Meaningful Moments program.
• Train memory care staff in collaboration with the Life Engagement Director over activities, life stories, and redirection techniques to better serve the residents.
• Work with the Life Engagement Director to ensure the Memory Care environment is inviting, residents and family members are engaged, and staff is appropriately trained.

• 
  5. Miscellaneous

• Communicate regularly with other disciplines involved in resident care, including on weekends.
• Take call nights, weekends, and holidays as scheduled. May have to cover caregiver or medication aide/licensed nurse shifts if needed.
• Complete all assigned duties that may change from time to time according to resident needs, staffing levels, and working circumstances.
• Member of the community's emergency response team.
• Maintain a professional appearance and good personal hygiene per company policies. • Perform other duties as assigned

• 
  

  WORKING CONDITIONS

• Able to work full-time with assigned weekend work.
• Available by phone 24 hours daily, seven days weekly, as assigned for clinical/staffing needs.
• Must be able to work with residents with active cases of COVID-19, as required.
• Must be able to wear face coverings, including required fit testing for N95 respirator.
• This position is paid a salary intended to cover all hours worked during the week, knowing those hours may sometimes exceed eight hours in a day or forty hours in a week and may fluctuate from week to week.

• 
  PHYSICAL/SENSORY REQUIREMENTS (with or without the aid of mechanical devices) Standing, sitting, walking, lifting up to 74 lbs. frequently. Has well-developed motor coordination and manual dexterity to perform basic skills. Must have good vision, hearing, speech, and English language abilities to perform and communicate activities. The position requires the following in lifting. Please note lifting over 35 pounds requires the use of an assistive device/and or physical assistance from another:

  
  OSHA CATEGORY CLASSIFICATION

  I: Tasks involving blood, body fluids, or tissue exposure. This includes all procedures or jobrelated tasks that involve inherent potential for mucous membrane or skin contact with blood, body fluids or tissues, or potential spills or splashes of them.

  
  Very High Exposure Risk: High potential for exposure to known or suspected sources of SARSCoV-2.