Patient Safety Specialist assists in the development and implementation of patient safety programs. Gathers data detailing patient-related errors and conducts analysis for management detailing the cause of the error. Being a Patient Safety Specialist recommends changes, policies, or programs that could prevent future errors. Gives presentations and training programs meant to increase awareness of patient safety initiatives. Additionally, Patient Safety Specialist tests patient-safety knowledge of employees and recommends changes to training programs. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Patient Safety Specialist contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Patient Safety Specialist typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
Description
Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations, two ASCs, and one CLIA-certified laboratory located in New Braunfels. PSA is growing rapidly. The Patient Engagement Specialist and all PSA employees must demonstrate an absolute commitment to excellence, respect, and delivering the highest quality patient care. A Patient Experience Coordinator must maintain all technical standards to meet continuous quality improvement needs and financial and delivery requirements.
In Office Location:
3201 S. Austin Ave, Ste 265
Georgetown, TX 78628
Our Benefits:
Job Summary
The Patient Engagement Specialist must have strong communication skills and medical knowledge. They are responsible for answering multi-line phone systems in a setting similar to a call center. The job location is an office setting at our clinic, and while there is no in-person patient interaction, the Patient Experience Coordinator's objectives are to:
Detailed Responsibilities and Essential Functions
Inbound Call Handling:
Appointment Scheduling:
Patient Information Management:
Communication and Collaboration:
Quality Service Delivery:
Additional Responsibilities
First-line problem-solving skills with the ability to listen, understand, and solve or escalate provider issues before they become more serious.
Requirements
Qualifications, Abilities and Skills
Working Conditions
This job operates in a fast-paced professional medical office environment, primarily while sitting in an office chair, talking on the phone, looking at a computer screen, and typing.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.