This position will be responsible for traveling among all of the BJC facilities providing direction to the local patient experience teams at multiple hospitals across the BJC Healthcare system. Ideal candidate will have a Bachelor's Degree, healthcare experience, and experience managing multiple teams at the same time.
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Role Purpose
Serve as a conduit for communication between the System and organization and manages and provides direction to the local patient experience team at multiple Hospitals. Analyzes opportunities for improvement utilizing the six strategic lenses of the Patient Experience Framework, performance data and partners with operations in prioritizing areas of focus. Provides guidance to the volunteer, concierge/guest services and patient experience team and provides direction to operating units and department teams in developing solutions that are data driven and evidence based. Works with leadership to understand the measurement systems in place and key findings from these systems and their potential financial ramifications, while assisting with the implementation of improvements and monitoring systems to assess the impact of service excellence improvement work. Evaluates experience to assure an excellent experience is being delivered consistently across the organization. Responsible for designing, coordinating, and managing the tactical implementation and visibility associated with the organization's strategic plan. Coordinates internal service line development with external delivery.
This role must obtain their CPXP Certification within 1 year of hire.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
Preferred Requirements
Education
Experience
Supervisor Experience
Licenses and Certifications
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer