Patient Experience Manager jobs in Alabama
Recently Added Patient Experience Manager jobs
PATIENT EXPERIENCE MANAGER (EVS) Birmingham Al
- Crothall Healthcare
-
Birmingham, AL
FULL_TIME
-
Crothall Healthcare
Salary:
Other Forms of Compensation:
Pay Grade: 12
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com .
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Responsibilities:- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all Patient Experience Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
- Compose patient satisfaction reports as needed to management.
- Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- Hospitality and healthcare experience preferred
- 3-4 years experience in service-oriented operations
- Good coaching and on the job training skills required
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Crothall is a member of Compass Group USA
Click Here To Learn More About The Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Crothall maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Crothallare offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Crothall Healthcare
RANDY ERPELDING
[[req_classification]] - 11 Days Ago
PATIENT EXPERIENCE MANAGER (EVS) Birmingham Al
- Compass Group Careers
-
Birmingham, AL
FULL_TIME
- Crothall Healthcare Salary: Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services...
- 2 Months Ago
Patient Access Supervisor- Cherokee Hospital
- Candidate Experience site
-
Centre, AL
FULL_TIME
- Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking ski...
- 2 Months Ago
Property Manager
- Property Manager
-
Mobile, AL
FULL_TIME
- The CLK Property Manager will manage all aspects of the property. Significant components of this job involve finding and supervising staff, ensuring financial solvency, addressing problems like delinq...
- 6 Days Ago
Assistant Manager
- Office Manager
-
Birmingham, AL
FULL_TIME
- Job DescriptionAs an Assistant Manager in a property management company, you're the backbone of efficient operations, seamlessly supporting the Property Manager in overseeing daily activities. You exc...
- Just Posted
Assistant Manager
- Office Manager
-
Trussville, AL
FULL_TIME
- Job DescriptionAs an Assistant Manager in a property management company, you're the backbone of efficient operations, seamlessly supporting the Property Manager in overseeing daily activities. You exc...
- Just Posted
Patient Experience Manager jobs at Popular Companies
Patient Experience Manager 2
- Sodexo
-
ARLINGTON, VA
- Unit Description: Let your passion for people be the driver of your success at Sodexo. Through your leadership, your tea...
- 6/12/2024 12:00:00 AM
Patient Experience Manager 1
- Sodexo
-
WORCESTER, MA
- Unit Description: Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Somerset, NJ
- Compass Group
-
New Brunswick, NJ
- Patient Experience Manager - Somerset, NJClick Here to Apply OnlineJob Description Crothall Healthcare Salary: $60,000Ot...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Elmhurst, NY
- Compass Group
-
Elmhurst, NY
- Patient Experience Manager - Elmhurst, NYClick Here to Apply OnlineJob Description Crothall Healthcare Salary: 62,400 - ...
- 6/11/2024 12:00:00 AM
Patient Experience Manager 2
- Sodexo
-
PHILADELPHIA, PA
- Unit Description: Working together, supporting your team, reaching for the best in a high-volume, high paced environment...
- 6/10/2024 12:00:00 AM
Patient Experience Manager (Concierge)
- University of Miami Miller School of Medicine
-
Miami, FL
- Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
- 6/8/2024 12:00:00 AM
Patient Experience Manager (Concierge)
- University of Miami
-
Miami, FL
- Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
- 6/8/2024 12:00:00 AM
PATIENT EXPERIENCE MANAGER, Houston, TX
- Compass Group USA Inc
-
Houston, TX
- Morrison Healthcare Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX Salary: $52,000 - $63,000 Morriso...
- 6/8/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$70,137 to $108,919
Most Popular Cities in Alabama for Patient Experience Manager Jobs
What does a Patient Experience Manager do?
Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021