Package Design Manager jobs in Tennessee

American Home Design is growing and we’re seeking a highly motivated and experienced full-time Call Center Manager to oversee our call center operations. The Call Center Manager will be responsible for managing a team of 15 agents, ensuring they hit their daily, weekly, and monthly appointment goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing call center operations.

Are you an inspirational leader? Do you provide pleasantly persuasive customer service? Are you a results-driven individual? Do you enjoy getting paid well for the success of your team? If so, this position could be a great fit for you!

Call Center Manager Job Responsibilities:

Manage our remote Call Center team to ensure they hit their daily/weekly goals

Confirm, verify, and issue appointments to our technicians

Coach & train new and existing agents

Monitor and manage the leads, dialer, and daily schedule

Pull reports, assist with payroll, technical support for the agents

Set appointments as needed

Work closely with the technicians

Report to and work closely with our Call Center Director who has been in this role with our company for over 12 years

Call Center Manager Benefits:

You’ll be a key part of our local family-owned company that is growing!

Competitive compensation package including a base salary plus monthly & yearly incentives

Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k)

PTO and Paid Holidays

Partnership with 30 big box stores to generate new leads daily

Stability- our manufacturer has been in business for over 70 years and we have been in business for over 45 years

Opportunity for growth within the company

Call Center Manager Qualifications:

Demonstrated leadership skills with the ability to motivate and inspire team members

Strong knowledge of call center operations, including inbound/outbound calls, customer service, and sales

Excellent communication skills with employees and customers

Persuasive personality

Self-motivated and self-disciplined

Able to troubleshoot technical issues with agents

Ability to multitask between several programs at the same time

Must be able to work some evenings and every other Saturday (1/2 day)

Must be able to work at our office in Goodlettsville, TN (15 minutes north of downtown Nashville)

Must be able to pass a background check

American Home Design is a locally owned and operated home improvement company proudly serving TN for over 45 years. The Tennessean has ranked us as one of the Top Workplaces in TN for multiple years in a row. We provide a family-like environment and we respect & reward our team members’ contributions. If this is the type of company you’d like to work for, please reach out to discuss the opportunity further.

Job Type: Full-time

Pay: $56,264.00 - $70,000.00 per year

Benefits:

Employee discount

Health savings account

Retirement plan

Schedule:

8 hour shift

Day shift

Evening shift

Monday to Friday

Ability to Relocate:

Goodlettsville, TN 37072: Relocate before starting work (Required)

Work Location: In person