Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people.
Our Contact Center Representative I position will provide information and superior service needs to members by handling phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.
What You Will Do:
What You Will Need:
Why Work at Voyage FCU?
Schedule:
Monday - Friday, 9am - 5:30pm
At least 1 Saturday per month, 8:45am - 12:15pm
Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal and professional growth. As Voyage Federal Credit Union, we aspire to create long lasting relationships with our members through every financial journey by providing friendly service and delivering timely, relevant products in a way that's refreshingly uncomplicated.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.