Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Full Job Description
Highlights: Starting at $17.00/hour, Paid Time Off, Insurance, Paid Training, Referral Programs.
Complete Call Solutions is looking for motivated, high-energy people to provide outstanding customer experiences for our clients. This position will be making outbound calls for a variety of products and services. We have everything from lead generation to general information requests. You will have a dialer that will push calls to you as they connect. The responsibility is to follow the scripts and document the outcomes accurately. There is room for advancement to run a team of outbound agents, while working with the client to achieve goals and objectives.
Duties/Responsibilities:
Required Education/Skills/Abilities:
Opportunity:
· Great advancement and earning opportunities
· Entry level positions to start and grow with the company
· Management positions available as you learn the business
· Build and manage your own team
· Make more money as gain more experience
Benefits:
· Great advancement and earning opportunities
· Medical, Dental, Vision (Assistance)
· Paid Training
· PTO 2 weeks
· Casual dress code
· Individual workspace with computer/headset
· On-site opportunities
· Employee Referral Program
· Luncheons
· Holiday Celebrations
· Birthday Recognition
· Bonus Programs
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Work Location: One location
Hiring Insights
On-going need to fill this role
Urgently hiring
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person