Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is a Contact Center job where you will have your own private cubicle workspace. The Contact Center Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers.
Duties include but are not limited to:
**This position may also be eligible for remote or hybrid work.**
Job Requirements---
Required Education: High School Diploma or GED, AND:
Skills:
Certifications:
Advertised Physical/Environmental Requirements:
Supervision: None
Departmental Preferences:
TO BE CONSIDERED FOR THIS JOB PLEASE APPLY ON OUR WEBSITE
www.jobs.ou.edu - with job #240840
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person