Online Banking Specialist jobs in Indiana

Want to work for a local company that was voted THE TIMES BEST CREDIT UNION of THE REGION the last 4 years in a row?

Established in 1937 by 8 Inland Steelworkers, Advance Financial Federal Credit Union was started and guided by the credit union philosophy and principle of “People Helping People.” Serving the surrounding communities for 87 years, we are committed to providing the utmost quality in member service and exceeding expectations. Please visit our website at www.advancefcu.org for more information about us.

We are seeking an Online Banking/Accounting Specialist for our Schererville, IN branch.

Job Summary:

• Responsible for providing outstanding member experiences by responding to and resolving member phone & email inquiries regarding all types of online banking issues.
• Responsible for daily mailing & analysis of overdraft protection transfer and Non-Sufficient Funds fee letters.
• Process daily import of ODP Manager file. Generate overdrawn balance and close account letters and complete analysis of accounts to verify qualification of Courtesy Pay.
• Perform daily review of the New Accounts Report to remove new account flags and determine courtesy pay status.
• Position will also be trained in all accounting/finance functions to provide backup when necessary.

Knowledge, Skills, and Abilities:

The ideal candidate must:

• Be able to get along well with all kinds of different personalities
• Work well with a hands-on manager
• Possess strong communication skills, both written and verbal
• Be detail orientated
• Be self-motivated during down time
• Be able to multi-task

EDUCATION and/or EXPERIENCE:

• A high school diploma or the equivalent
• At least 1 year experience working in an office environment
• At least 1 year customer service experience; phone experience preferred
• Excellent working knowledge of Excel
• Good working knowledge of Word

These are PLUSES:

• Accounting background preferred but not required
• Online Banking experience in a banking environment is a PLUS
• General knowledge of online banking/mobile apps is a PLUS
• General knowledge of banking transactions is a PLUS

All offers of employment are contingent upon the completion of a favorable background investigation which includes a credit check.

Equal Opportunity Employer of women, minorities, veterans and individuals with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person