Online Banking Manager jobs in Massachusetts

This job in a nutshell

Are you passionate about optimizing banking operations while ensuring top-notch customer service? Do you thrive on leading transformative projects and staying ahead in the realm of banking technology? Join BDO as a Manager Daily Banking where you'll play a pivotal role in enhancing back-office operations, improving customer onboarding experiences, and driving digital innovation. At BDO, we foster a culture of expertise, warmth, and hands-on pragmatism.

What will you be doing?

As a Manager Daily Banking at BDO, you'll play a pivotal role in shaping the future of banking operations. You'll have the opportunity to lead transformative projects and drive innovation while ensuring the highest standards of customer service. Your expertise will be instrumental in optimizing back-office operations, streamlining customer onboarding experiences, and implementing cutting-edge technologies to stay ahead of the curve.

Some of the exciting responsibilities you'll undertake include:

• Optimizing back-office operations: Streamlining processes to improve efficiency and customer satisfaction.
• Enhancing customer onboarding journeys: Incorporating AML & ESG criteria to ensure seamless onboarding experiences.
• Streamlining new product acquisition processes: Simplifying account opening and card creation procedures.
• Improving customer support processes: Enhancing support services to meet evolving customer needs.
• Driving digital transformation: Leveraging new technologies for eID verification, digital identity wallets, and authentication.
• Leading projects and change management activities: Guiding successful transformations and mentoring junior consultants.
• Proactively seeking new clients and projects: Collaborating with clients and participating in the sales process to expand our footprint in the market.

What do you bring to the table?

We're seeking candidates who:

• Have 5 to 8 years of relevant experience in banking, consulting, or a related industry.
• Possess strong knowledge and experience in customer servicing, back-office operations, and customer on & offboarding.
• Have experience with preparing & implementing near- & offshoring strategies.
• Demonstrate expertise in electronic identification & authentication (e.g., ItsMe, eIDAS).
• Understand the impact of ESG on customer relations and can conduct gap analyses for regulatory compliance.
• Excel in analytical, problem-solving, and communication skills.
• Exhibit strong leadership and project management capabilities.
• Are fluent in Dutch or French as a native language, with very good proficiency in the other and fluency in English.
• Have experience in opening conversations with clients on new project opportunities and coordinating large RFPs.
• Can support and guide less experienced colleagues during projects.

What do we bring to the table?

According to our own colleagues, it’s got something to do with the great team spirit and atmosphere within our organisation and the focus on their wellbeing… But hey, just take a look for yourself at what we got to offer

• Culture: you will join a team of experts who encourage respect, diversity and teamwork
• Development: you decide the direction of your career, and we support you where necessary.
• Impact: from day 1 you will be given responsibility, with support from your team.
• Growth: you get access to a whole range of training courses through our BDO Academy.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Wellbeing: your physical and mental health is important to us.
• Proximity: you work in an open culture, so feel free to speak to anyone, at any level.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.

Ready to make your career count at BDO? Apply now and join us in growing together!