Nurse Supervisor - Phone Triage jobs in Virginia

Description

Winchester Cardiology and Vascular Medicine (WCVM), along with Panhandle Cardiology, stands as the premier cardiology practice in the northern Shenandoah Valley. We offer an attractive compensation package, including two medical plans with no cost to employees, Dental and Vision coverage, and additional supplemental coverages such as Accident, Critical Illness, and Hospital Indemnity. New hires receive 3 weeks of PTO, 8 paid holidays, and access to a 401(k) plan for retirement savings. Our practice prioritizes work-life balance, operating Monday through Friday from 8AM to 4:30PM 

POSITION SUMMARY:

Assist the physicians and APC’s in patient care by addressing incoming clinical needs via phone and/or electronic communications.

Primary responsibilities:

• Answer incoming clinical calls for all providers and gather all necessary clinical data.
• Give clinical direction when appropriate within nurse scope of practice.
• Document phone calls and send messages as appropriate per message protocol.
• Complete prescription refills for all providers.
• Address results of tests with patients as directed by the provider.
• Address Voice Mails located in the Outlook Phone Nurse Folder
• Review MyChart messages and address appropriately.
• Maintain privacy with information according to HIPAA guidelines and perform functions with accuracy and integrity.
• If needed - responsibilities involve covering in the clinic would potentially include:
• Escort patients to the examination rooms.
• Take vital signs (pulse, blood pressure, respirations) as well as height/weight and records results in EMR.
• Record the patient’s current medications in the EMR.
• Perform electrocardiogram per protocol.
• Review and document interim history.
• Notify provider of any significant health changes or hospitalizations.
• Obtain any necessary reports, hospital records, etc. pertinent to the visit.
• Review and assists in completion of forms required by provider prior to examination (i.e. health questionnaire, health history, etc.).
• Notify provider when patient is ready for examination.
• Assists provider with examinations and procedures as needed.
• Adhere to OSHA and HIPAA guidelines.
• Monitor, order and stock clinical supplies.
• Maintain clean and orderly exam rooms.
• Assist with pre-loading of charts.

Requirements

QUALIFICATIONS:

• High school graduate or equivalent required.
• Current licensure as a RN or LPN in Virginia required.
• Current Basic Life Support / CPR card or able to obtain within 6 months.
• At least three years of medical office, clinic or other healthcare setting experience preferred.
• Experience as a Phone Triage Nurse preferred.
• A Covid Vaccination is a requirement of employment.